Care Management Health Educator II

at  LA Care Health Plan

Care Management Health Educator II
Job Category: Clinical
Department: Care Management
Location:Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 11142
Salary Range: $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Care Management Health Educator II works under the guidance of a Manager or Director of the Department as required. The Educator is responsible for conducting functional and technical training for the Care Management Services teams (including Care Management, Care Coordination and Community Health Work teams) in alignment with departmental policies and procedures. The Educator coordinates and/or provides training with the onboarding of new hires. This position is responsible for ongoing training, education, and remediation for experienced staff. The position must be a subject matter expert in case management processes and standards of practice including, but not limited to community, professional, and industry standards. This position serves as the chief instructor and consultant for operational, reporting, and accrediting requirements for all lines of business.
The Care Management Health Educator II supports the Care Management Services teams in ensuring quality and compliance with the regulations and requirements of state, federal, and accrediting agencies. This position conducts educational needs assessments across all lines of business and performs instructional analysis, develops timeline/ training tools / resources to ensure training materials are compliant with professional case management standards of practice, quality, evidenced based outcomes, regulations, and accrediting guidelines. In addition, this position assists with knowledge transfer, and “Train-the-Trainer” programs.
Duties
Partners with Leadership to develop and maintain project plans for developed courses, including new hire onboarding training for the Care Management Services department, developing training programs, preparing training schedules, establishing training/ educational goals/ objectives; and, conducting initial and ongoing evaluations of such.
Responsible for developing staff training for technology/systems that support the work of Care Management Services staff.
Applies alternative training mediums and methods (self-study, online, blended, simulations) to increase training effectiveness and to accommodate distance learning, learning style and cultural differences.
Writes behavioral objectives, tests, training methodology, and course materials using instructional design theory and modalities. Manages databases and instructional hardware/software for documentation, testing, and maintaining all training materials including eLearning modules, scenarios, job aids and course materials.
Collaborates with and assists Health Services Educators across the various Health Services departments as needed. Partners with the Health Services Provider Support Services Department in the development and implementation of cross functional trainings. Works closely with Learning Technologies Administrator and provides backup as needed.
Provides monthly progress reports and recommendations on learning plans to the Director of Care Management who determines the content and frequency of such reports.
Coordinates annual presentations, internal, and external educational opportunities. Provides oversight for all new CCMC certification applicants. Tracks and documents the progress of all staff matriculating in higher education programs.
Responsible for keeping abreast of updates in community, professional and industry practice standards. Serves as a Lead Preceptor/Trainer to effectively deploy policy/procedure updates and regulatory requirements in a consistent and compliant manner.
Actively contributes in updates to and maintenance of organizational policies and procedures as it pertains to Care Management in collaboration with the CM leadership team.
Regularly performs quality check updates in job aides, and other materials to ensure regulatory compliance and implementation.
Applies audit data to the development and improvement of training programs.
Participates in reviews and preparation for internal and regulatory audits of Case Management records; analyzing audit findings; making recommendations for corrective action plans; and implementing internal and external corrective action plans as it pertains to education and training of staff under the guidance of the Care Management Services leadership team.
Collaborates with leadership to develop a standardized process for team member audits and rebuttal as well as an audit tool.
Develop a competency based orientation for all Care Management Services job descriptions.
Partners with other Subject Matter Experts within LA Care to coordinate department educational opportunities.
Collaborates with internal and external partners to plan/ facilitate/ execute the educational and training goals of the department and organization including, but not limited to, the Provider Support Services Department and Human Resources.
Perform other duties as assigned.
Duties Continued
Education Required
Bachelor’s Degree in Social Work
Education Preferred
Master’s Degree in Nursing or Related Field
Experience

Please refer the Job description for details