Care Manager

at  Bayshore HealthCare

Position Overview

• Annual $50,000 - $70,000
• Kelowna BC based.
• Community Involvement established.
• Responsible for client base growth
• High Quality delivery of care and service to clients and families
• Leadership

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Bayshore Home Health, a division of Bayshore HealthCare Ltd. is seeking a Care Manager to join our team.
The Care Manager, under the direction of the Area Director, is responsible for client base growth, delivery of care and service to clients and families and ensures compliance with internal and external standards of practice. She or he ensures that client and family needs are managed at all times. The Care Manager assumes leadership with respect to client care within a defined geographic area.

Primary Duties:

• Build and nurture relationships with referral sources, families and clients within a defined geography
• Plan and host formal and informal caregiver support groups within a defined geography
• Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.
• Assess or arrange for the initial consult with clients and families requiring licensed and unlicensed care and service
• Maintain the role of single point of contact for clients and families for all matters
• Conduct function of screening and observation of client and / or families service and/or care needs
• Identify areas for consult with internal and external formal care team members. Engage care team members as appropriate to conduct assessment of client and/or family service/care planning needs.
• Work collaboratively with care team members to establish service/care plan and conduct care evaluation on an on-going basis.
• Develop and/or ensure that care/service plans are available for clients, visit clients as required and link in Nurse Consultant and other Bayshore as well as community resources as required
• Support employees to ensure that client needs are being managed and that there is compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.
• Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
• Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating bodies within the healthcare environment, inclusive of an advance knowledge of all formal care team member’s scopes of practice.
• Liaise with other members of the care team and community as required.
• Assume responsibility for specific Branch Office operations in the absence of the Area Director
• Provide in-person and virtual support for clients and caregivers as necessary
• Provide direct client care in emergency situations based on care plan
• Complete other tasks as requested.

Job Qualification

EDUCATION

Graduation from an educational program focusing on geriatric care, community health or social work.

EXPERIENCE

At least 1 year of recent management level experience with responsibilities for client acquisition, care management and business growth, preferably in a community setting.

OTHER SKILLS, ABILITIES AND REQUIREMENTS:

Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format; ability to work independently and effectively lead a team; above average report writing and communication skills;
Valid driver’s license and auto insurance; solid knowledge of the principles, practices, and methods of customer service, care management as well as program development, implementation and evaluation.
Internal candidates must have a track record of achievement in dealing with clients, business and relationship development and have consistently shown above average initiative.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

• Build and nurture relationships with referral sources, families and clients within a defined geography
• Plan and host formal and informal caregiver support groups within a defined geography
• Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.
• Assess or arrange for the initial consult with clients and families requiring licensed and unlicensed care and service
• Maintain the role of single point of contact for clients and families for all matters
• Conduct function of screening and observation of client and / or families service and/or care needs
• Identify areas for consult with internal and external formal care team members. Engage care team members as appropriate to conduct assessment of client and/or family service/care planning needs.
• Work collaboratively with care team members to establish service/care plan and conduct care evaluation on an on-going basis.
• Develop and/or ensure that care/service plans are available for clients, visit clients as required and link in Nurse Consultant and other Bayshore as well as community resources as required
• Support employees to ensure that client needs are being managed and that there is compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.
• Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
• Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating bodies within the healthcare environment, inclusive of an advance knowledge of all formal care team member’s scopes of practice.
• Liaise with other members of the care team and community as required.
• Assume responsibility for specific Branch Office operations in the absence of the Area Director
• Provide in-person and virtual support for clients and caregivers as necessary
• Provide direct client care in emergency situations based on care plan
• Complete other tasks as requested