Care Manager

at  Home Instead

We are a leading global brand
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.
About this opportunity
As a Care Manager you will be responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients. This role provides leadership and management of the overall client experience and coordinates effectively with the office team.
Care Managers will be responsible for service enquiries, care consultations, client onboarding and reviews and care management of clients.
This role will require you to have the best interests of the client at heart while supporting the achievement of business goals.

Why Join Us?

• Paid Birthday off!!
• Company car and Fuel card
• Flexible working arrangements
• Wellbeing programs and access to our EAP
• A fun and supportive team.
• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• Continued learning and development through our learning system and Immersion Program (spend time learning and sharing knowledge with a different role at Home Instead)

Key Responsibilities:

• Planning, managing, coordinating, and reviewing client goals.
• Actively communicate with team members and clients to develop care plans.
• Formalize agreement with the client and client’s family about the care services to be provided and costs involved.
• Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about CAREGiver Performance.
• Meeting with clients and their families face to face to discuss and review current care plans and goals.

About you:

• You will be based at Belmont and will be servicing the Newcastle area.
• Age Care experience is favourable
• Highly efficient and organized with proven time management skills.
• Able to work under pressure and multitask shifting priorities.
• Strong written and verbal communication skills
• Must hold a valid Australian Driver’s License

• Planning, managing, coordinating, and reviewing client goals.
• Actively communicate with team members and clients to develop care plans.
• Formalize agreement with the client and client’s family about the care services to be provided and costs involved.
• Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about CAREGiver Performance.
• Meeting with clients and their families face to face to discuss and review current care plans and goals