Care Manager

at  Park Place Seniors Living

QUALIFICATIONS:

• Completion of the following programs: Bachelor’s degree in Nursing and/or Psychiatric Nursing
• C.A.R.N.A registration in good standing
• 3 years of recent related experience or an equivalent combination of education, training, and experience (preferred).
• Current CPR and First Aid is required.
• Mental Health experience is a strong asset.
• Clear criminal record security clearance with Vulnerable Sector included (no more than 6 months old)
• Current practicing registration with the applicable provincial registering body.

SKILLS AND ABILITIES:

• Communicates fluently in English both verbally and in writing.
• Leadership: Demonstrates emotional maturity and ability to motivate staff to meet PPSL and Home goals and residents’ rights and wishes.
• Problem Solving: Applies problem solving process demonstrating critical thinking and decision-making skills with systems analysis.
• Clinical Problem Solving: Ability to problem-solve clinical issues through knowledge and experience in mental health/gerontology, evidence-based best practice and demonstrates ability to share job- related information collegially.
• Teamwork and Collaboration: Demonstrates ability to work together with others toward shared goals and desired outcomes.
• Professionalism: Demonstrates ability to effectively establish professional working relationships with residents and their families as well as members of the care team aiming for excellence in residents’ care.
• Change Management: Demonstrates ability to effectively introduce and manage purposeful change that is consistent with PPSL’s vision, mission and strategic directions.
• Communication: Demonstrates ability to communicate effectively with residents, families, the public, medical staff and other members of the interdisciplinary team. Ability to intervene effectively to resolve conflict and manage stress and work pressure.
• Results Oriented: Ability to apply continuous quality improvement tools and processes within a dynamic environment, leading to improved care and service delivery.
• Equipment: Demonstrates applicable computer skills and knowledge of nursing-related care equipment utilization and management.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Recruits, leads and supervises the interdisciplinary team to ensure effective, consistent, and comprehensive resident care planning and delivery based on residents’ choice and PPSL policies and procedures.
• Ensures holistic, comprehensive assessments of the residents and families are completed on admission and ongoing basis for individualized care planning and delivery.
• Provides leadership through a respectful, collaborative approach to monitor, supervise and direct the interdisciplinary team in care provision. Assists with new staff orientation and routine performance appraisals as allocated. Offers staff mentoring, education and/or discipline as required up to and including termination.
• Provides ongoing assessment, support, treatment, crisis intervention, and case management to those Residents who have complex care needs in conjunction with the Resident LPN Managers and LPNs, who are unstable or have rapidly changing mental health status or situations.
• Acts as a role model by demonstrating professionalism, empathy, trust and respect in all interpersonal relationships, and recognizes personal impact on team dynamics.Collaborates with members of the PPSL interdisciplinary team or outside agency as needed to ensure effective, consistent, and comprehensive care planning actions and delivery based on Resident centered care and choice and PPSL policies and procedures.
• Supports staff in advocating for resident choice and autonomy in decision-making and care planning. Offers ongoing education and advocacy to the residents and families, staff and volunteers.
• Ensures applicable staffing levels. Monitors interdisciplinary team collaboration and processes to ensure quality resident-centered care and addresses issues as required.
• Takes the lead in the PPSL Home’s quality improvement/performance measurement initiatives and processes including follow-up with summary and action plan implementation to meet or exceed best practice and Accreditation Standards.
• The Care Manager will be required to carry the on-call phone on a rotational basis to assist the staff with emergent/urgent situations.
• Ensures all documentation of assessments, records of observation, care provision and resident responses are according to professional standards and PPSL policies and procedures.
• Leads the interdisciplinary care team in:
• Planning, organizing and establishing priorities,
• Using resources effectively and efficiently,
• Responding to unanticipated events and changing resident needs,
• Reassigning clinical/health related tasks as necessary,
• Ensuring staff are aware of assignments developed by the employer
• Leads the interdisciplinary care team in focusing on safety through exhibited:
• Accident prevention and reporting unsafe work conditions,
• Knowledge of emergency procedures and regulations,
• Using skills, supplies and equipment safely and appropriately,
• Utilizing infection control procedures,
• Committing to resident safety and to our “culture of safety” as per the PPSL Strategic Directions and Home goals.
• Presents and/or attends in-service and other educational programs as required to maintain current clinical competence and knowledge.
• Performs other related duties as assigned.

HEALTH AND SAFETY RESPONSIBILITIES:

• Responsible to read, understand and comply with PPSL’s and provincially-mandated Occupational Health and Safety policies and safe work practices.
• Involved in all aspects of the Health and Safety Program including:
• Uses safe work procedures,
• Promotes health and safety policy and awareness,
• Makes safety suggestions.
• Reads OHS minutes posted.
• Responsible to take every reasonable precaution to protect the safety of residents, self, other workers and the general public.
• Reports any near miss, injury, accident or equipment damage to supervisor immediately and completes required reports.
• Corrects and/or reports unsafe conditions.
• Sets a good example.