Care Navigator

at  Ascension

DETAILS

• Department: ACC Centralized Scheduling
• Schedule: Full-time & Part-time Days, Monday-Friday, Between 7am-7pm, 40 hrs weekly
• Location: Remote
  Meet Marie, our Director with the Ascension Contact Center and Centralized Scheduling team! Hear what she has to say about this amazing team and what we have to offer within Ascension

REQUIREMENTS

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration.

• Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.
• Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.