Care Quality Administrator

at  North West Anglia NHS Foundation Trust

Assist in the provision of an efficient and responsive service required to support the Care Quality Senior Leadership Team. Work without direct or on-site supervision during line managers absence. To provide efficient and comprehensive administration support to the Care Quality Senior Leadership Team, primarily the office of the Chief Nurse and the Care Quality Support Manager and her Deputy.
Responsible for handling telephone enquiries and other communications with tact, diplomacy and confidentiality at all times.
Manage emails effectively and in a timely way and ensure that high priorities are escalated to the appropriate person.
Maintain an accurate, open, electronic diary system.
Be responsible for liaising with the Executive Assistant to the Chief Nurse and the Care Quality Support Manager and her Deputy, and other Trust personnel along with external contacts, to obtain information and update reports in a timely fashion, for example information for sharing with the Care Quality Commission (CQC).
Prioritise workload by observing any deadlines, using your own initiative and support the overall workload priorities of the Care Quality Directorate.
Typing of correspondence e.g. letters/reports and Teams meeting recordings.
Work flexibly and liaise with members of the Care Quality Admin Team to maintain and ensure the smooth running of the service, including providing cover during staff absences.
To work unsupervised and proactively as part of a team and with colleagues within the Directorate using initiative, tact and confidentiality.
Follow policies within own role / adhoc requirements to review and propose changes to policies and procedures in own area.
Ensure that you have an awareness of current issues within the Care Quality Directorate and in other areas of the Trust.
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you

• 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Planning and Organisational
Support the Deputy Care Quality Support Manager with planning and organising the Trustwide CREWS assessment programme through effective and efficient administration processes.
Plan and organise clinical area visit programmes, as required by the Executive Assistant to the Chief Nurse, and Care Quality Support Manager and her Deputy, liaising with stakeholders both internal and external to the organisation.
Meetings
Prepare agendas and collate relevant attachments, attend and complete action trackers for the following meeting(s):
CQD Admin meeting (monthly)
Support the Care Quality Senior Leadership Team with annual meeting planning, ad-hoc events, presentations and interviews, including room bookings, audio visual equipment, ordering of refreshments etc.
Support the Care Quality Senior Leadership Team with management of meeting papers through the Admin Control System.
Support the Care Quality Senior Leadership Team to ensure designated actions from meetings are completed in a timely manner.
Financial responsibilities
Deal with SBS ordering requests on behalf of the Care Quality Senior Leadership Team.
Support the Care Quality Admin Team with ad-hoc administrative duties including ordering stationery, printing and laminating when requested, ensuring costs are kept to a minimum
Training and Education
Ensure mandatory training is kept up to date.
To undergo training as necessary to meet the needs of new developments within the Care Quality Directorate.
Support less experienced staff and lead by example.
Participate in the annual Appraisal process with the Deputy Care Quality Support Manager.
HR responsibilities
To assist with inputting Appraisal and Sickness information on to ESR as required.
Support the Care Quality Senior Leadership Team with ensuring annual leave requests for direct reports are added to the annual leave spreadsheet and line managers calendars and individual annual leave records maintained and kept up to date

Please refer the Job description for details