Care Team Supervisor – Temporary Full-time, Hybrid

at  VHA Home HealthCare

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” View more comments from VHA clients and their family members.

WHAT WILL BE YOUR ROLE?

The Care Team Supervisor (CTS) is accountable for the overall operations and people management of their geographical team. This may involve onboarding, engagement, coaching, training (clinical and operational), career development, call/workflow monitoring, monitoring of performance indicators, absence management and performance improvement. The CTS’s team includes a mixture of unionized field staff (i.e., PSWs and PS Coaches) at the point of care and office-based staff (i.e., Care Team Scheduling Coordinators).
The CTS demonstrates leadership accountability within their region and supports other geographical teams as required. The role combines both clinical expertise and operational/systems proficiency to enable positive outcomes for clients and caregivers, service providers, office staff and funders. An important accountability of the role is to ensure that clients receive evidence-informed quality care and population specific quality outcomes, with a focus on client and PSW safety. The CTS ensures that the team adheres to VHA Home HealthCare policies and procedures, key performance indicators, contractual requirements, Ontario regulatory requirements, health and safety standards and CNO standards of practice. Ensuring fiscal accountability, monitoring resource utilization and resolving rejected billings is an important part of the role as well.
The CTS has a collaborative working relationship with VHA’s Care Team Clinical Lead. The CTS has supervisory oversight of the team of scheduling coordinators, clients within their geographical team and responds to escalated client or PSW issues that may involve joint visits with clients, families, funders.
An important part of this role is to provide communication leadership, which includes leading team meetings, acting as a change agent, quality improvement, union negotiations and de-escalation of urgent client or staff calls. Core business work hours for the Care Team Supervisor are Monday to Friday, from 8:30am-4:30pm. The CTS is also required to provide afterhours supervisory support on a rotational basis. Afterhours includes AM and PM support on weekdays and weekends (no over-night).