Career Development Program: Fraud & Claims Operations Associate

at  Wells Fargo

Career Development Program: Fraud & Claims Operations Associate
Career Development Program, in support of the OneTen Coalition
Wells Fargo joined OneTen, an organization that aims to close the opportunity gap for Black talent and others who do not have a four-year degree. Wells Fargo, partnering with OneTen and other coalition members, provides entry- to mid-level hiring opportunities, hiring candidates into jobs that offer career development, create opportunities to earn success, and ignite potential for generations to come.
The Career Development Program, an in-house DE&I talent program that directly supports our partnership with OneTen, targets roles requiring less than 5 years of experience with low risk of automation.
Learn more about our program at Career Development Program .

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to support many high priority, high complexity, and high risk efforts simultaneously
• Strong analytical skills with high attention to detail and accuracy
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement chang

Wells Fargo is seeking Fraud & Claims Operations Associates for the Chief Operating Office, Consumer, Small & Business Banking Operations Team in Chandler, AZ; Charlotte, NC; Des Moines, IA, Roanoke, VA and San Antonio, TX. Learn more about the career areas and lines of business at wellsfargojobs.com/en/business-divisions .

In these roles, you may:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to support many high priority, high complexity, and high risk efforts simultaneously
• Strong analytical skills with high attention to detail and accuracy
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Must be able to work overtime as required. Flexibility with schedule based on work demands.

For information about Wells Fargo’s employee benefits, please visit Benefits - Wells Fargo Careers .
Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.