Career Opportunities: Assistant Vice President, Hotels (1042)

at  Resorts World at Sentosa Pte Ltd

ABOUT RESORTS WORD SENTOSA

Resorts World Sentosa (RWS), Asia’s premium lifestyle destination resort, is located on Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named “Best Integrated Resort” since 2011 for nine consecutive years at the TTG Travel Awards which recognizes the best of Asia-Pacific’s travel industry

• Report directly to the Vice President of Hotels and support the Hotels Division in leadership and strategic direction to drive performance in Front Office, Transport and Limousine Service.
• Inspire a team of professionals toward a common goal which emphasizes exceptional customer service and seamless customer experience.
• Responsible for financial performance to meet/exceed budget targets for the various Business Units within the Hotel Division.
• Implement relevant technologies and best practices that will enable the Hotels Division to continually transform and drive efficiencies in labor and material, while focusing efforts on creating memorable guest experiences.
• Improve SOPs to drive efficiencies and ensure alignment with developments.
• Create an exciting and rewarding work culture to attract, develop, and retain the right talent, including the implementation of learning and development programs to build a culture of continuous improvement, personal development and career progression.
• Analyze the organization’s key competitors and current trends to make recommendations to develop the hotel’s business base.
• Identify opportunities and challenges/issues through data analytics and propose solutions to improve marketing strategies, optimize revenue and productivity.
• Collaborate with relevant stakeholders to manage project governance, oversee development and implementation of goals, objectives, policies, procedures and systems pertaining to quality management policies.
• Responsible for all aspects of quality service procedures, SOP and/or benchmarking to international standards.

JOB REQUIREMENTS

• Possess a Bachelor’s degree in Hotel Management or related field.
• At least 10 years of relevant experience in senior hotel management position in an established integrated resort or 5-star hotel with proven operations track record of simultaneously managing multiple hotels.
• Preferably have a strong background in sales and marketing and revenue management.
• Proven track record of driving change, results and 5-star service quality standards.
• Demonstrate strong leadership and people management skill with the ability to lead through influence and ability to work in a fast-paced and diverse environment.

Please refer the Job description for details