Career Opportunities: Executive, VIP Reservations (664)

at  Resorts World at Sentosa Pte Ltd

JOB REQUIREMENTS

• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays
• Proficiency in English and Mandarin to handle English and Mandarin speaking guests

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests’ feedback in a professional manner