CareIQ Intake Specialist I

at  CorVel Corporation

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs.
For continuity of business, candidate must live and work in the Central and Eastern time zones

KNOWLEDGE & SKILLS:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
• Strong interpersonal, time management and organizational skills.
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE:

• High School diploma
• Prior work experience in a detail oriented customer service environment

• Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Enters assigned electronic (email/fax/data feed) orders into coordination system.
• Ensures all case stakeholders are updated regularly.
• Transcribes correspondence/reports from dictation.
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.