CAREline Runner

at  Hilton

EDUCATION

• High School graduate or equivalent required.
• Preferred with emphasis on foreign languages.

EXPERIENCE

1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred.

Responsible for maintaining and transporting of room amenities, in a timely and efficient way, checking and refilling of the minibars, transporting and set up of extra beds, sofa beds, baby cribs or any housekeeping in room amenities upon guest request with the use of Synergy.

• Receives requests through Synergy. Ensures the requests are completed and closed in Synergy.
• Makes a daily inventory of extra beds and baby cribs with their locations.
• Makes an inventory of minibar items on hand and informs F&B when necessary for orders to be placed.
• Ensures the proper room service delivery standards are met. Prepares trolleys in advance for when a room service order comes in. Delivers the order in a timely and professional manner.
• Checks minibars and posts revenue upon consumption. Refills any of the missing items in the minibar.