Cascades Support Call Agent (HSC1) DOH8190

at  State of Washington Dept of Health

DESCRIPTION

This announcement is for a full-time, permanent Health Services Consultant 1 position.

REQUIRED QUALIFICATIONS

Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Option 1: Five (5) years of providing customer service, technical support, and software and system training by phone, email, or other technology.

OR

• Option 2: Two (2) years’ experience providing direct WIC services at a local clinic.

OR

• Option 3: Two (2) years of WIC Cascades application experience, to include:
• Providing customer service, technical support and application and software training to a broad range of WIC Cascades application users.
• WIC Cascades application software User Acceptance Testing.

DESIRED QUALIFICATIONS

Experience defined below may have been gained through paid or unpaid activities.

• Three (3) years of WIC Cascades application user experience.
• Two (2) years providing technical support to Secure Access Washington (SAW) users.
• Associate degree or higher in computer science or related field.
• Two (2) years of documenting incoming calls / emails in a tracking or ticketing system and using the tracking/ticketing system monitor open “tickets” or issues to resolve to ensure progress and closure.
• One (1) year of experience identifying training or documented process needs and developing training materials, procedures, or processes to guide others.

Please refer the Job description for details