Case Manager

at  Bank of Ireland

WHAT IS THE OPPORTUNITY?

The Case Manager will predominantly focus on the end-to-end ownership and management of business banking customer related Loan Fulfilment & Pipeline Management activities. This role is suited for someone with Business Banking experience and offers an excellent opportunity for a person with energy, drive and dedication to excel.

ESSENTIAL QUALIFICATIONS

QFA or 3rd Level qualification

IN THIS ROLE, YOU WILL

• Be responsible for the delivery of outstanding service and support to Relationship Managers and their business customers
• Maintain effective oversight of the status of each Loan Fulfilment case and build and sustain an ongoing, effective, proactive dialogue with individual Relationship Managers in relation to their customers, highlighting applications where issues are apparent, proposing acceptable solutions and workarounds
• Drive and take ownership for drawing down all facilities on behalf of the RM including all aspects of the loan progression e.g Qualifications on Title, Valuations, Drawdowns
• Vigorously handle and coordinate all Loan Fulfilment and associated requests received from the portfolio of Business customers, actioning all requests within agreed Service times and to agreed Service Standards
• Update the tracking system ensuring all case details are input in an accurate, timely and complete manner to ensure the accuracy of the associated MI outputs
• Examine/analyse credit/security/legal issues that emerge affecting loan drawdowns, collaborating with internal and external supports, and the Relationship Manager concerned, if appropriate, proposing options and solutions
• Work closely with the other Case Managers and the Regional Team Leads to identify initiatives and implement in a timely manner
• Continually supervise, progress, and as necessary, advance the resolution of outstanding issues in line with agreed Service Frameworks, proposing solutions and workarounds as the need arises
• Ensure appropriate system of policies, internal controls, quality assurance, standards and procedures are in place to manage risk and ensure consistency of approach
• Provide the necessary MIS/Key Performance Indicators on the various stages of the Loan Fulfilment process as required and support the Regional Team Lead in planning the capacity planning for the Region
• Uphold and protect our risk standards and credit reputation

WHERE AGENCY ASSISTANCE IS REQUIRED BANK OF IRELAND RECRUITMENT TEAM WILL ENGAGE DIRECTLY WITH SUPPLIERS. UNSOLICITED CVS / PROFILES SUPPLIED TO BANK OF IRELAND BY RECRUITMENT AGENCIES WILL NOT BE ACCEPTED FOR THIS ROLE.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process