(Case Manager) Client Services Coordinator

at  Feeding South Florida Inc

POSITION SUMMARY

The Client Services Coordinator (CSC) is responsible for assistance with case management and benefits enrollment to increase food access through services that move families from a place of dependency to self-sufficiency and address the overall health and well-being of at-risk populations. They provide excellent customer service to clients and work to assist in the smooth operation of the department. The ideal candidate has a case management background, demonstrates a genuine concern for people in need of assistance, can multi-task, and believes in service above all else.

POSITION QUALIFICATIONS

• Associate degree (bachelor’s degree preferred).
• Must be bilingual (English/Spanish).
• Minimum two years of hands-on, client services or casework experience, working with at-risk populations.
• Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
• Strong moral compass with the ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
• Experience with, and mastery knowledge of, all state and federal benefits assistance programs such as SNAP, TCA, and Medicaid.
• Ability to work under pressure in a fast-paced environment while meeting multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
• Strong leadership skills with the ability to take initiative.
• Strong communication skills, both written and verbal, with comfort and the ability to speak publicly and teach others.
• Strong computer skills with proficiency in Microsoft Office.
• Strong grammar, spelling, and math skills.
• Positive attitude, flexibility, and a good sense of humor.
• Must have access to reliable transportation.

CORE VALUES

FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion.

• Supports, serves, and empowers clients in collaboration with a case management approach, assisting with government benefits applications, and developing individualized service plans to promote household economic mobility.
• Serves as a subject matter expert in safety net programs including Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Cash Assistance (TCA), and Medicare Savings Plan.
• Educate clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Older Adult Programs, Children Programs, and Job Training Programs.
• Refer clients to appropriate community partners to address barriers to breaking the cycle of hunger and poverty including LIHEAP, housing assistance, WIC, education, job training, safety/domestic violence, mental health/behavioral health, substance abuse, healthcare, legal services, and more.
• Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.
• Works with other agencies and groups to achieve greater impact, avoid duplication, and enhance the effectiveness of client services throughout FSF’s quad-county service area.
• Maintains positive relationships with clients, community partners, government agencies, and volunteers.
• Represents FSF at community events and meetings, including occasional support of Mobile Pantries to assist with distributing food and applications.
• Assist management as necessary.