Case Manager - Diversion Outreach

at  Catholic Charities Serving Central Washington

Excited about this role, but don’t meet 100% of the expected qualifications listed above? We’d still love for you to apply! Catholic Charities Serving Central Washington is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Catholic Charities Serving Central Washington, rest assured that your application is reviewed by a living, breathing human being, and evaluated based on key competencies needed for success in the position. Questions or concerns? Contact recruiting@catholiccharitiescw.org, we’d be happy to connect!
You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

POSITION SUMMARY:

This position will have responsibility for providing direct hospital diversion, jail diversion, and acute crisis services for Catholic Charities. The Crisis Diversion Outreach Case Manager will have primary responsibility for face-to-face mental health diversion screenings, interventions, transitional case management, and assessments in addition to specific law enforcement second- responder duties.
Provides outreach services to individuals experiencing acute emotional crises, with the goal to diverting the individual from incarceration or hospitalization into the least restrictive setting possible and conducts assessments across systems to determine eligibility for diversion into safe and appropriate treatment options. When appropriate, coordinates requests for evaluation under the Involuntary Treatment Act and appropriately utilizes crisis intervention techniques for individual and community stabilization.

JOB REQUIREMENTS:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

PHYSICAL REQUIREMENTS:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision.

EDUCATION

• Associate Degree in Social Behavioral Sciences or minimum of 1 year field experience in intensive case management and/or jail diversion services

EXPERIENCE

• Minimum of one years experience in the provision of Mental Health Case Management Services

SPECIAL SKILLS

• Knowledge of Behavioral Health Care delivery to adults and children
• Knowledge of Jail Diversion processes and procedures, including consent and confidentiality
• Ability to work with others to accomplish objectives and achieve expected results
• Knowledge of DCR Protocols
• Strong crisis assessment and stabilization skills
• Possess good verbal and written communication skills for communicating with persons served of all ages and staff
• Uses the computer effectively and adheres to Catholic Charities standards following the Agencys security guidelines and procedures
• Recognizes cultural, racial and other issues that impact treatment, relationships, communications, and integrates that knowledge to work effectively with different cultures
• Ability to work independently and as a team member
• Uses a strength based approach with staff and promotes a positive work environment
• Ability to represent the agency in a professional manner within the community
• Understands and adheres to Catholic Charities philosophy and expectations for professional service
• Ability to work beyond 40 hours when needed as part of salaried, exempt, managerial position

HOSPITAL DIVERSION AND TRANSITIONAL CARE SUPPORT RESPONSIBILITIES

• ITA - Detention Follow up
• As assigned, meets with individuals on 72 hour and 14 days Involuntary Treatment at Confluence Health Medical Unit One
• Attend and adhere to communication procedures for rounds
• Completes Columbia Suicide Severity Rating Scale, Mini Mental State Exams, and other assessment procedures identified in Joint CFCS MU-1 Operations manual.
• Completes consult notes or other paperwork daily as assigned
• Maintain professional, courteous communication with all levels of staff.
• Rehabilitative Case Management
• Assess MU-1 client readiness for discharge, provide brief, solution focused therapy with the goal of developing discharge and service plans designed to prevent premature readmission to hospital.
• Works with Catholic Charities and other Providers to support creative utilization of community resources; requests staff use of specific assistance as needed to support management of individuals with mental illness in the community.
• Reinforces and supports advance planning and creative utilization of resources to stabilize individuals in Crisis Stabilization or Shelters and reduce length of hospital stays.
• Less Restrictive Setting
• Supports use of engagement and creative problem-solving with individuals and their families in order to facilitate the least restrictive placement that meets the consumers and communitys needs.