Case Manager

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
As a Case Manager you can embark on a career that really has meaning and helps people.
You will work closely with injured workers to assist in the processing of their Workers Compensation claim. You will be the central point of contact for the injured worker, employer and any various other treating health providers to support review of request for medical treatment, ensuring correct and timely processing of reimbursement of treatment costs, and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.
Our Case Manager position offers a fully supportive and structured training programme. If you’ve been thinking about a career change, new challenge, or you want to use your experience in a different way, this could be the opportunity you’ve been looking for in the corporate world that offers you stability, flexibility and career growth.

Responsibilities:

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers

Qualifications:

• Previous work experience in a customer service based role
• Tertiary study within the Business, Allied Health/Health Science, Psychology or similar disciplines
• Strong telephone based customer service skills and formal written communication skills, ideally in a high call volume environment
• The ability to demonstrate resilience and navigate through challenging situations
• Time management and organisational skills to ensure timeframes are managed
• A customer focused approach with the ability to build trust and rapport
• Administrative skills and ability to work concurrently across multiple technology platforms
• A strong sense of self, team and collaboration

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Working closely with internal and external stakeholders including, injured workers, employers, treating health care provider