Case Manager, High Complexity

at  QBE Insurance

PRIMARY DETAILS

Time Type: Full time
Worker Type: Employee

High Complexity Case Manager

• Hybrid role - 3 days working from home and 2 days in office either in Parramatta or Newcastle
• Access to our insurance and retail discounts from Day 1
• 18 weeks equal paid parental leave - with super.

ABOUT YOU

With experience in workers compensation, you are looking for the next challenge in your career. You recognise the impact you can have on a person’s life and put that into practice. To be successful in this role, you will bring:

• Professional experience in Workers Compensation in either an insurance or employer-based organisation is ideal coupled with strong communication skills and a desire to support people in their return to health, well-being and ongoing entitlements.
• A collaborative approach to your workload, with a core focus on building sustainable relationships, with strong time management strategies to deliver quality injury management planning.
• A high degree of influencing skills partnered with strong written and verbal communication skills
• Resilience in dealing with difficult situations.

YOUR NEW ROLE

We have an opportunity available for an experienced Workers Compensation professional to join us as a Specialist Case Manager within our Treasury Managed Funds Business, managing long term and complex workers compensation claims for closed legislation claims.

These cases will support individuals who have the most severe and complex needs within the context of workers’ compensation. As a High Complexit Case Manager your role will include

• Case management activities including assessments, planning, treatment coordination and return to work support.
• Communicating with a variety of stakeholders including workers, employers, health professionals, legal professionals and colleagues to ensure collaboration and effective support.
• Advocacy and Mental Health support for the injured workers, ensuring that they are represented correctly, supported and are receiving the appropriate benefits and compensation.
• Ensuring that all relevant documentation, reporting, and administration is completed accurately and within the given timeframes.
• Complex injury management planning that is of high quality and tailored to the circumstances of the claim, considerate of the complexity of goals for this cohort of claims.

With experience in workers compensation, you are looking for the next challenge in your career. You recognise the impact you can have on a person’s life and put that into practice. To be successful in this role, you will bring:

• Professional experience in Workers Compensation in either an insurance or employer-based organisation is ideal coupled with strong communication skills and a desire to support people in their return to health, well-being and ongoing entitlements.
• A collaborative approach to your workload, with a core focus on building sustainable relationships, with strong time management strategies to deliver quality injury management planning.
• A high degree of influencing skills partnered with strong written and verbal communication skills
• Resilience in dealing with difficult situations