Case Manager Level 1

at  Allianz Australia

CASE MANAGER – MAJOR CLAIMS - CTP PERSONAL INJURY CLAIMS - CHARLESTOWN

• Put the customer at the heart of everything you do
• Feel empowered to make a positive impact
• Be trusted to do what’s right

WHAT IF YOU COULD PLAY A MORE HANDS-ON ROLE IN HELPING INJURED CUSTOMERS GET BACK ON THEIR FEET?

In the role you will be able to work with severely injured (traumatic brain injury, spinal cord injury etc) customers, handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the customer would benefit from early intervention following severe injuries suffered because of a motor vehicle accident.
You’ll be directly improving our customer’s lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you’ll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you’ll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

YOU’LL BE RESPONSIBLE FOR:

• Determining liability and managing a portfolio of CTP claims for customers who have sustained severe injuries following a motor vehicle accident
• Building effective working relationships with key stakeholders, injured customers, family members and medical professionals to drive successful outcomes
• Assessing claims for reasonable and necessary treatment and rehabilitation requirements
• Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports