Case Manager Level 2

at  Allianz Australia

CASE MANAGER – PERSONAL INJURY | SYDNEY

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements.

You’ll be responsible for

• Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
• Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
• Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
• Ensuring data is maintained through correct data entry.
• Actively contributing to the achievement of business targets and participate in departmental projects, as required.