Case Manager

at  The Benevolent Society

• Full-time positions based in Hurstville
• 79K-84K Inclusive of Super + Salary packaging
• Flexible, friendly organisation, Hybrid work options available
  Are you passionate about making a positive impact in the lives of carers across Australia? The Benevolent Society is excited to announce the growth and expansion of our Carer Gateway Program, and we are looking for dedicated individuals to join our team. The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: children, young people, and their families; First Nations Australians; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. We use our practice wisdom to mobilise social movements that advocate for anyone in need and create social change.
  We are committed to supporting carers and enhancing their quality of life. This is an exciting opportunity to be part of a dynamic and innovative team, as we work together to make a meaningful difference in the lives of carers. Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away. Carer’s Gateway is an initiative to provide carers with information, support, counselling, and coaching. Click here to find out more about Carer Gateway!

SKILLS AND EXPERIENCE

We want you to be successful in your new role! This means you’ll have:

• To have a Social Worker degree, experience as a Case Manager or Support Coordinator.
• Demonstrate understanding of the National Disability Insurance Scheme and My Aged Care.
• Strong commitment to customer service and finding solutions to meet client needs
• Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and LGBTIQ+ communities
• Demonstrated computer skills including Microsoft Office
• Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stress

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.
Apply Now!
To apply please follow the link and submit your current CV along with a 1 page cover letter discussing your reasons for applying and suitability for the role

Have any questions? Please contact Vale Leyshon on 040 638 4998 for a friendly, confidential discussion.

• Internally this role is called as Client Support Partner.

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role

DUTIES

• Assess and investigate the needs of the carer to point them in the right direction.
• Work collaboratively in a fast paced environment with great negotiation skills
• Develop initial service plans in collaboration with the carer, medical and allied health professionals and referring agencies as appropriate, ensuring it meets the carers needs, goals, preferences and eligibility.
• Think outside the box and use your skills and knowledge to navigate your way seamlessly through our funding systems.
• This service is predominantly a phone based service where you will connect and make a positive impact in our carers lives that will last a lifetime!

We want you to be successful in your new role! This means you’ll have:

• To have a Social Worker degree, experience as a Case Manager or Support Coordinator.
• Demonstrate understanding of the National Disability Insurance Scheme and My Aged Care.
• Strong commitment to customer service and finding solutions to meet client needs
• Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and LGBTIQ+ communities
• Demonstrated computer skills including Microsoft Office
• Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stres