Case Manager, Welcoming Streets

at  Durham Community Health Centre

POSITION OVERVIEW

The Case Manager, Welcoming Streets is responsible for the provision of individualized case management
using the Housing First Model and outreach principles. The successful candidate will contribute to Durham
Region’s Street Outreach Strategy.

KEY QUALIFICATIONS

• Post secondary degree in Social Work, Psychology, Social Sciences, or equivalent is required. A
  diploma in Social Service Work (SSW) or related field of study with combined work experience will

be considered.

• Graduate certificate in Addictions and Mental Health is an asset.
• At least two (2) years of experience in working in a community setting, specifically with street

involved populations is required.

• Demonstrated ability to work with marginalized and culturally diverse populations, including

those with chemical dependency, mental illness, and HIV positive.

• Screening, intake, assessment, and crisis intervention skills.
• Thorough knowledge and experience of assigned client population, relevant program/services,

harm reduction, health education and peer support models.

• Strong knowledge of issues affecting marginalized communities and relevant vulnerable sector

clients.

• Experience working with diverse agencies and working successfully in partnership with these

agencies.

• Working knowledge of the local health and social service sector, government programs and

current legislation that may affect clients.

• Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take

appropriate actions and to meet deadlines.

• Excellent interpersonal, presentation, and communication skills.
• Demonstrated ability to work independently and as a team member within an evolving role in a

multi-disciplinary environment.

• Excellent advocacy and negotiation skills.
• Strong commitment to health promotion, community development and adult education.
• Excellent knowledge of MS computer applications and other office related software.
• Must be able to work in a variety of social and physical settings.
• Available to work some evening shifts.

OTHER DUTIES WITHIN SCOPE OF THIS POSITION INCLUDE:

• Assists, as assigned, in the orientation, training and mentoring of new staff on the team.
• Consults regularly with local agencies or community resources concerning resource development

and program planning which is pertinent to the population served.

• Adheres to and applies organization-wide policies and practices in support of organizational

health and performances.

• Adheres to and applies established compliance measures within legislative requirements and

equity principles (e.g., AODA, Human Rights Code, and Ontario Employment Standards).

• Champions and supports Employee Engagement efforts and initiatives.
• Ensures scope of duties/accountabilities adheres to established Health & Safety program, policies

and procedures.

• Other duties as assigned by the manager and the director.