Case Manager Workers Compensation

at  QBE Insurance Group Limited

YOUR NEW ROLE

At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.
Our Case Managers work collaboratively to grow and achieve not only for their injured workers, but for themselves. There’s always something new to learn and with that comes more opportunity. Your career at QBE - let’s make it happen!

The key activities of our Case Managers Include:

• Effectively set expectations, communicate and educate injured workers and their employers
• Work in partnership with the injured worker and their employer to manage their journey in returning to work
• Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
• Document and apply decision-making principles
• Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. To be successful in this role, you will also bring:

• Experience in a case management, workers compensation and/or allied health environment or similar
• Experience working under relevant policies and procedures, which may include legislation.
• A high degree of influencing skills, partnered with strong written and verbal communication skills
• A resilient approach to your work, maintaining a positive and optimistic response to all challenges
• A collaborative, person-centred approach to your wor