Case Manager - Workers Compensation

at  QBE Insurance Group Limited

THE OPPORTUNITY/SEEK SUMMARY

Our High Complexity Case Managers have the opportunity to work directly with some of our most important workers to create long lasting impact on their lives.

ABOUT YOU

With experience in workers compensation, you are looking for the next challenge in your career. You recognise the impact you can have on a person’s life and put that into practice. To be successful in this role, you will bring:

• Professional experience in Workers Compensation in either an insurance or employer-based organisation is ideal coupled with strong communication skills and a desire to support people in their return to health, well-being and ongoing entitlements.
• A collaborative approach to your workload, with a core focus on building sustainable relationships, with strong time management strategies to deliver quality injury management planning.
• A high degree of influencing skills partnered with strong written and verbal communication skills
• Resilience in dealing with difficult situations.

YOUR NEW ROLE

We have an opportunity available for an experienced Workers Compensation professional to join us as a Specialist Case Manager within our Treasury Managed Funds Business, managing long term and complex workers compensation claims for Workers with Highest Needs (WWHN) and CAT claims. These cases will support individuals who have the most severe and complex needs within the context of workers’ compensation. As a Specialty Case Manager your role will include

• Case management activities including assessments, planning, treatment coordination and return to work support.
• Communicating with a variety of stakeholders including workers, employers, health professionals, legal professionals and colleagues to ensure collaboration and effective support.
• Advocacy and Mental Health support for the injured workers, ensuring that they are represented correctly, supported and are receiving the appropriate benefits and compensation.
• Ensuring that all relevant documentation, reporting, and administration is completed accurately and within the given timeframes.
• Complex injury management planning that is of high quality and tailored to the circumstances of the claim, considerate of the complexity of goals for this cohort of claims.

With experience in workers compensation, you are looking for the next challenge in your career. You recognise the impact you can have on a person’s life and put that into practice. To be successful in this role, you will bring:

• Professional experience in Workers Compensation in either an insurance or employer-based organisation is ideal coupled with strong communication skills and a desire to support people in their return to health, well-being and ongoing entitlements.
• A collaborative approach to your workload, with a core focus on building sustainable relationships, with strong time management strategies to deliver quality injury management planning.
• A high degree of influencing skills partnered with strong written and verbal communication skills
• Resilience in dealing with difficult situations