Case Processor

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Responsible for supporting claims for nine different digital products in a fast-paced environment. This is a heavily regulated department where we are seeking an individual with strong time management and sense of urgency as it’s a deadline driven area. We are seeking someone who is very coachable and receptive to feedback to continue to find ways to improve to be a great part of the team. You will review and help resolve potentially suspicious wire and digital transactions initiated both internally and externally involving U.S. Bank checking and savings accounts. Roles in this department may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination. Will work with various forms of technology, including a transactions processing system, risk management platforms, case management applications, and research or analytical tools.

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the following locations:

• St. Paul, M
• Phoenix/, AZ
• Gresham, OR

PREFERRED SKILLS/EXPERIENCE

• 3+ years claims research, banking, or fraud experience
• Well-developed research and analytical abilities
• Knowledge of digital banking products, specifically Zelle™
• Proficient computer navigation skills, ideally Hogan experience
• Ability to follow defined procedures, policies, and precedents
• Problem solving and ownership of complex issues
• Ability to perform in an independent working environment
• Deadline sensitive environment, goal driven
• Strong attention to detail
• Agile and flexible and can successfully maneuver frequent change
• Good time management and multi-tasking skills while maintaining a high level of customer service
• Superb organization and multi-tasking skills

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Typically three or more years of related work experience

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la