At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Case Processor is responsible for case support and investigations of ACH fraud and disputes of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination. Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Typically two or more years of related work experience

PREFERRED SKILLS/EXPERIENCE

• Basic knowledge of products, services, terminology, policies, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Good time management skills to maximize the customers that can be assisted while maintaining a high level of customer service
• Ability to work with well with customers and discern and communicate complex details related to claims or disputes
• Competent in leveraging standard technology, tools, and applications used within the industry role
• Effective verbal and written communication skills, with proficient research and analytical abilities
• Ability to perform assigned work in a deadline sensitive environment
  

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THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS AT THE FOLLOWING LOCATIONS.

• West Side Flats, MN
• Minneapolis, MN
• Denver, CO

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la