Casework Technician

at  North Carolina Dept of Health and Human Services

DESCRIPTION OF WORK

This Rehabilitation Casework Technician position is based in the Raleigh Unit office. The primary purpose of this position is to provide casework support to counselors . The major duties include support for caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

Job responsibilities include the following:

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation

services

• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework

data into relevant applications throughout the rehabilitation process.

• Preparing documents including authorizations and correspondences as needed; and completing all related administrative

tasks in tandem with the processing assistant

• Monitor the consumer’s progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency policy

Selected applicant needs to have the means to travel as the job requires.
The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership.

ABOUT NC DEPARTMENT OF HEALTH AND HUMAN SERVICES:

The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
OR
equivalent combination of education and experience.

Job responsibilities include the following:

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitatio

tasks in tandem with the processing assistant

• Monitor the consumer’s progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency polic