Cash Apps/Collection Specialist

at  TRANSFLO

Job Summary
The Cash Apps/Collections Specialist will be responsible for overseeing the processes that pertain to the efficient, timely and accurate collection of receivable balances from customers. This position will collaborate closely with both the Billing and Accounting Teams. A successful candidate will be reliable, consistent, dependable and maintain confidentiality with sensitive information. Transflo fully supports diversity and inclusion and is dedicated to providing a culture where all candidates and employees understand and drive a sense of respect and belonging. Transflo encourages all candidates who meet the requirements to apply.

Job Responsibilities:

• Oversee accounts receivable posting functions, ensuring accuracy and timeliness
• Process US ACH and CAD ACH payment batches
• Maintain and update the aged receivables file daily to monitor collections activity
• Develop, implement, and maintain systems, procedures, and policies for accounts receivable functions in adherence to company guidelines
• Apply customer payments to open invoices and resolve any unapplied cash issues
• Correspond with customers to obtain payment status for their accounts
• Engage third-party collection agent as required
• Analyze trends in account delinquency and develop action plans to address areas of concern
• Monitor and analyze the effectiveness of the collection methods and adjust as necessary
• Resolve escalated issues or disputes from customers regarding their accounts
• Maintain positive customer relationships while ensuring debts are collected
• Coordinate with other departments, such as customer service, sales, or billing, to ensure a cohesive approach to credit management and debt collection.
• Prepare reports on the status of collections and outstanding accounts
• Cash application in both domestic and foreign currencies.
• Adhere to all department and company policies and processes including and especially company core values

Qualifications:

• Bachelor’s degree in accounting or a related field, preferred
• 3-5 years of accounts receivable/accounting experience
• Computer Software and database proficiency

o MS Office Suite
o NetSuite, preferred
o SalesForce, preferred

Skills:

• Self-starter with minimal supervision required
• Ability to meet deadlines
• Effective communication skills in a professional manner
• Proficiency in composing business correspondence and related materials
• Creative thinker with the ability to adapt to change and apply new solutions
• Strong organizational, detail-oriented, and time management skills
• Honest, trustworthy, and a team player with the ability to complete projects independently
• Ability to work in a remote environment and meet role expectations.

Physical demands:
Hearing, speaking, computer interaction: screen and keyboard, vision dexterity, some stress related to deadline

• Oversee accounts receivable posting functions, ensuring accuracy and timeliness
• Process US ACH and CAD ACH payment batches
• Maintain and update the aged receivables file daily to monitor collections activity
• Develop, implement, and maintain systems, procedures, and policies for accounts receivable functions in adherence to company guidelines
• Apply customer payments to open invoices and resolve any unapplied cash issues
• Correspond with customers to obtain payment status for their accounts
• Engage third-party collection agent as required
• Analyze trends in account delinquency and develop action plans to address areas of concern
• Monitor and analyze the effectiveness of the collection methods and adjust as necessary
• Resolve escalated issues or disputes from customers regarding their accounts
• Maintain positive customer relationships while ensuring debts are collected
• Coordinate with other departments, such as customer service, sales, or billing, to ensure a cohesive approach to credit management and debt collection.
• Prepare reports on the status of collections and outstanding accounts
• Cash application in both domestic and foreign currencies.
• Adhere to all department and company policies and processes including and especially company core value