Cash Management Relationship Analyst

at  BNP Paribas

CASH MANAGEMENT RELATIONSHIP ANALYST (JOB NUMBER: CMGERMANALYST_2024)

BNP Paribas is a key player in international banking, has a presence in 65 countries, with more than 190,000 employees, including nearly 145,000 in Europe. The Group supports all its customers - individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.

• Provide corporate clients with a front line entry point for support in their daily banking services needs
• Be responsible/accountable for the overall Cash Management relationship of the client portfolio by proactively proposing solutions and anticipating client needs
• Ensure day-to-day operational efficiency by maintaining and improving effective client queries management
• Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
• Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders
• Follow the internal control framework to ensure reliability and traceability of the work doneReport encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
• Contribute to Cash Management Servicing transformation and support the successful implementation of the target model
• Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)
• Ensure Basic technical support to clients regarding e-banking tools & Cash management products
• Promote “Selfcare” habits to client, as part of the digitalization initiatives