Cash Product Manager – Domestic Payments, Global Transaction Banking (AVP)

at  OCBC Bank

WHO WE ARE:

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do.
And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

3. Drive effective interaction across organizational boundaries, including Sales, Client Services, Marketing, Operations, IT, Legal and Compliance, Finance etc – to optimize overall client experience

• Work with other product managers, sales teams and BUs on creative packaging/bundling and offering tailored solutions to support client’s needs and deliver optimized customer experience
• Work with Marketing to create tools to support sales and client service teams in educating and marketing of our product capabilities, including product related collateral relevant to the evolving environment
• Develop and distribute appropriate communications to stakeholders. Contribute to management reporting.
• Partner L&D and relevant stakeholders to develop product training for staff and client

Role and Responsibilities:

1. Responsible for managing the domestic payment and receivable product portfolio including P&L accountability, product strategy and market/competitive analysis for new product launches

• Plan and implement overall strategy for the product(s), including defining a product roadmap using the ideas to implementation framework.
• Lead the execution of product delivery in shaping the overall solution vision and roadmap to develop integrated and streamline user experience
• Leverage data on clients and transactions, analyse product performance to understand sales growth and performance drivers, identify new initiatives or product enhancements by articulating the problem statements, value proposition and solution benefits and Go-to-market outcomes
• Oversee the build of the product and Go-to-market execution, including setting the relevant metrics to drive commercialisation and measure success
• Identify and implement relevant marketing campaigns and activities that will drive volumes, usage and ultimately product revenues
• Set product pricing and manage end to end costs to ensure product profitability with a short and long term view
• Perform competitive analysis and anticipate shifts in the market to pivot the product strategy as needed
• Support post-implementation tasks such as user training to touch-points, production enquiries & problem investigation, post implementation review and escalation

1. Responsible for the full life cycle management of current assigned products including development, maintenance, enhancements and decommissioning

• Identify and tap on emerging and future market trends for the commercial benefit of the Bank and customers
• Lead the research, analysis, design, development and implementation of relevant and creative products and/or modifications and enhancements to existing products to achieve product and business objectives
• Manage cross-enterprise matrixed teams for assigned products to create and manage business cases, ongoing service levels and customer experience enhancement
• Adhere to Product Governance, embed Product Risk Mitigations and Product Fraud Prevention in the design and operation of assigned products
• Continually re-assess the operational risks associated with the assigned products, considering changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, and the impact of new technology

1. Drive effective interaction across organizational boundaries, including Sales, Client Services, Marketing, Operations, IT, Legal and Compliance, Finance etc – to optimize overall client experience

• Work with other product managers, sales teams and BUs on creative packaging/bundling and offering tailored solutions to support client’s needs and deliver optimized customer experience
• Work with Marketing to create tools to support sales and client service teams in educating and marketing of our product capabilities, including product related collateral relevant to the evolving environment
• Develop and distribute appropriate communications to stakeholders. Contribute to management reporting.
• Partner L&D and relevant stakeholders to develop product training for staff and clients

Qualifications