CashPro & Technical Service Advisor

at  Bank of America

SKILLS THAT WILL HELP (OPTIONAL):

• Knowledge/experience of CSV and/or XML file formatting will be a plus
• Knowledge/experience with payment formatting support will be an advantage
• Fluent in English with other language skills is a bonus

ROLE DESCRIPTION:

Our Global Technology & Operations division seeks a professional CashPro & Technical Service Advisor to join their team in Bromley or Chester. As a CashPro & Technical Service Advisor you will support the on-boarding of client treasury products, and interact with corporate clients providing telephone, email, and live chat support throughout the EMEA region as well as under a Follow the Sun approach within a global Technical Services environment. This is a unique opportunity to join a dynamic, supportive team, with access to ongoing training and opportunities for career development.

RESPONSIBILITIES:

• You will provide ongoing daily support to the Bank’s corporate clients together with accurate resolution and guidance on all product related issues and questions
• You will ensure the success of the client support issues assigned to the CashPro & Technical Service Advisor
• You will interact with and work alongside the sales, product, implementation, client services and operations departments to provide the client with an ever-increasing level of service.
• You will broaden skills and cross train to support the Bank’s online platform and provide client support on any of the Bank’s electronic cash management products.
• You will manage multiple tasks simultaneously with varying time constraints