Casual Carers Review and Support Officer

at  ncompass Towards a Brighter Future Ltd

ABOUT US

n-compass was established in 2009 and is a not-for-profit organisation determined to improve the lives of vulnerable people across the North of England, delivering a range of Advocacy, Health and Wellbeing, Carers and Counselling services. n-compass’ values are what inspire us to make a difference and enhance life opportunities for adults and young people across local communities by being, professional, responsive, innovative, dynamic and empowering. They determine what we do, how we do it and what we are trying to achieve.

ABOUT YOU

We are looking for people who are passionate about supporting unpaid Carers to reduce the impacts of their caring role by providing professional and quality support. We are looking for people with; the ability to listen and communicate effectively with a wide range of individuals; experience of sensitively discussing and gathering information from people who want to access support; and the ability to provide individualised 1-1 support to adults. Most importantly, we are looking for people who are highly motivated, hardworking, flexible and who really want to make a difference.
Successful applicants will be required to undergo an enhanced DBS check (formally CRB)

EXPERIENCE

• Experience of sensitively discussing and gathering information from people who want to access support
• Experience of supporting people to access information and services to meet their needs
• Experience of providing individualised 1-1 support to adults
• Experience of working in partnership with peers to achieve an overall goal
• Experience of using on-line recording systems
• Experience of producing written reports to high and detailed standards
• Experience of using Microsoft Office e.g. word, excel, outlook
• Experience of working in the voluntary sector
• Experience of supervising students/volunteers
• Experience of supporting carers
• Knowledge and understanding of carers rights
• Knowledge and understanding of carers assessment process

EDUCATION /QUALIFICATIONS

• Qualification/ training related to the support of adults and/or young people
• Safeguarding adults L1 & L2
• Safeguarding children L1

SKILLS/ABILITIES

• Ability to listen and communicate effectively with a wide range of individuals.
• Ability to manage a complex and varied workload within a pressurised environment.
• Ability to motivate and encourage others.
• Ability to manage conflict constructively.
• Ability to work under the constraints of confidentiality.
• Ability to methodically think through problems and be solution focused.
• Ability to work as a team member within a diverse team.
• Ability to work on own initiative.
• Ability to request support when needed
• Strong interpersonal skills to relate to citizens, colleagues and partner agencies.
• Attention to detail and accuracy.

SPECIFIC RESPONSIBILITIES

• Contact all Carers whose Carers Assessment/POM4C plan is due for annual review.
• Ensure that Carers Assessments/POM4C plan reviews are carried out with at least 90% of Carers who are due for an annual review.
• Consider if a Carer may have substantial difficulty in being involved in the assessment review process under the definition provided by the Care Act 2014 and ensure the Carer has suitable advocacy support.
• In undertaking the Carers Assessment/POM4C plan review support the Carer to identify and communicate whether there have been any changes since their assessment that impacts on their caring role.
• Where there have been no changes since their assessment, ensure the Review Form is complete enabling the Carer to continue to receive the same levels of support.
• Where there has been changes since their assessment, undertake a re-assessment to determine the Carer’s eligibility under the Care Act 2014 using the National Eligibility Criteria.
• Where Carers needs for support meet the eligibility criteria, develop and deliver in partnership with the Carer a care and support plan, that is proportionate to the assessed needs.
• Where there has been changes since their assessment, use the Local Authority Resource Allocation System (RAS) to determine a Carers’ payment. Commission Carers’ payments, explaining the payment process to the Carer.
• Ensure that Carers who are ‘not eligible’ in accordance with the Care and Support (Eligibility Criteria) Regulations 2014 are provided with advice, information, signposting and referral on to meet current needs and prevent/delay future needs.
• Ensure that Carers’ Assessments Reviews and Support Plans are complaint with the Carers’ Assessment and Support Planning Quality Assurance Framework.
• Take a whole family approach to undertaking the Carers Assessment Review, considering whether other Carers, including young Carers, are involved in care giving and ensure they are offered information and referred on for support where consent is given.
• Provide up to date information regarding Carers rights and the services and resources available to support Carers.
• Ensure support offered and information provided to Carers is appropriate for their specific needs including but not limited to mental health conditions, learning disabilities and dementia.
• Make outgoing referrals to facilitate Carers’ access to other local services/organisations where appropriate.
• Work in partnership with the other Review Officers to ensure a co-ordinated approach to annual carers assessment reviews.
• Process notifications such as notifications of death and changes to residential status.
• Maintain accurate case recording using both Local Authority Case Management Systems and internal recording systems in line with business processes.
• Ensure any changes made to the POM4C plans are registered with the call monitoring provider for the POM4C Scheme.
• To provide a quality standard of report to support service reporting.
• Achieve individual performance management indicators as set by the Team Leader.
• Responsibility for promoting and safeguarding the welfare of children and adults.
• Contribute to the newsletter for local carers and professionals.
• Undertake the role of Assessment & Support Officer where required to meet the demands on the service and provide contingency support throughout the wider carers service as required.
• Support the induction, training and professional development of social work students.