Casual Customer Service Library Officers (2291)

at  City of Marion

POSITION DESCRIPTION CUSTOMER SERVICE OFFICER CASUAL - LIBRARIES

Position title Customer Service Officer Casual - Libraries
1088, 1387,1388, 1389, 1390,1397, 1538, 1539, 1540,
Position number 1541,1542
Classification (Level) Level2
Department City Services
Division Community Connections
Business unit Library Services
People Leader Library Customer Experience Coordinator
Direct reports Nil
Library Staff, CoM Staff and Community Members and Visitors
Key stakeholders to City of Marion

NEW EMPLOYEE ACKNOWLEDGEMENT

By signing the ‘City of Marion Employment Acceptance Statement’ in your Letter of Offer, you
are agreeing to the Position Description attached to your Offer.
Employee name: Signature: Date:
Leader name: Signature: Date:
HR name: Signature: Date:
PD – Customer Service Officer Casual – Libraries – March 202

Australian requirements.

• Ability to work over a 7-day roster. Shifts may include weekend and evening work.
• The incumbent will be required to undertake significant on-the-job training t

OUR PURPOSE

To improve our residents’ quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops – liveable, valuing nature, engaged, prosperous, innovative,
and connected.

PURPOSE

The Customer Service Officer, Libraries - contributes to the efficient delivery of Library
Services by undertaking a range of activities, which support general library operations, with a
primary focus on customer experience.
Good communication skills and ability to work in a team environment will be vital to this
role.
As an ongoing commitment to the organisation you will provide support to the Library Team
in delivering the best service to our community and to improve residents’ quality life;
continuously, smartly and efficiently.

OTHER CONDITIONS SPECIFIC TO THE ROLE

• Must hold a valid, full (unrestricted) driver’s license in accordance with South

Australian requirements.

• Ability to work over a 7-day roster. Shifts may include weekend and evening work.
• The incumbent will be required to undertake significant on-the-job training to

develop and/or maintain key competencies and to keep abreast of change.

• This is a prescribed position as defined by the City of Marion Safe Environments for

Children and Vulnerable Persons Policy. Therefore, incumbent must:
o Promote and maintain a child safe environment and take relevant actions in
accordance with council’s Safe Environments for Children and Vulnerable
Persons Policy and with legislative requirements under the Children and
Young People (Safety) Act 2017 and the Child Safety (Prohibited Persons) Act
2016.
o Satisfactorily complete a DHS Working with Children Check (to be renewed
every five years) and be willing to undertake Child Safe Training.