Casual Hospitality Supervisor

at  Deakin University

Job no: 556758
Work type: Casual
Location: Geelong - City
Categories: Hospitality
Casual Hourly Rate: HEW 3 ($40.72 per hour + 11% superannuation)
Employment Type: Casual
Location: Geelong Waterfront Campus

ABOUT US:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we’ve achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Please submit your updated resume and 1 page cover letter. Applications for this position close on 19 June 2024.
Advertised: 05 Jun 2024 AUS Eastern Standard Time

ABOUT THE ROLE:

This position supports the Hospitality Senior Team Leader in ensuring the efficient and effective operation of the Waterfront Pantry. Key responsibilities include organizing daily activities, directing the team on standards and processes, and handling setup and pack-up, café and waiter service, catering, large-scale functions, presentation, maintenance, cleanliness, and safety. Additionally, this role involves problem-solving to achieve high-end customer service and enhance the guest experience. Flexibility is required for this roster-based position, including working mornings, days, evenings, and weekends.

YOUR KEY RESPONSIBILITIES WILL BE TO:

• Deliver customer service and hospitality to all visitors, guests and students at the university’s Waterfront Pantry.
• Recognize the importance of teamwork and effective communication, fostering respectful rapport within the immediate team. Coach, guide, and support team members to achieve individual, team, and University goals.
• Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
• Deliver effective and efficient outcomes and outputs against team and operational work plans.
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
• Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment.