Casual Officer, Prospective Student Enquiries

at  Deakin University

Job no: 556104
Work type: Casual
Location: Melbourne - Burwood
Categories: Administration, Human / People Services, Customer Service
Casual Hourly Rate: HEW 5 Casual - $50.45 per hour + 11% Superannuation
Employment Type: Ongoing Casual - 1-2 Shifts a week
Location: Melbourne Burwood Campus

ABOUT US:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we’ve achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Applications for this position close on 21 June 2024. Please submit your updated resume, Cover Letter and any supporting documents and contact Elitza Hyduke (Manager, Prospective Student Enquiries) on e.hyduke@deakin.edu.au if you have any questions.
Advertised: 27 May 2024 AUS Eastern Standard Time

ABOUT THE ROLE:

The Officer, Prospective Student Enquires is the first point of contact for prospective students and the general public,
and provides information about courses, recruitment events and enrolments. This includes inbound phone, email, live
chat and face-to-face consultations. The role builds and maintains the leads management database, and through
outbound calls, nurture and convert those leads into Deakin students.

YOUR KEY RESPONSIBILITIES WILL BE:

• Deliver a high standard of accurate, tailored, high quality course information to prospective students in response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy legislation and current university policies.
• Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
• Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
• Monitor course applications and conduct follow campaigns where required
• Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
• Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
• Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others