CATERING SUPERVISOR

at  Royal Shakespeare Company

ARE YOU EXPERIENCED IN THE CATERING OR HOSPITALITY INDUSTRY? CAN YOU INSPIRE AND LEAD A TEAM TO DELIVER EXCEPTIONAL SERVICE? JOIN US IN WELCOMING GUESTS TO THE RSC’S CAFES, BARS, AND RESTAURANTS!

We’re seeking a Catering Supervisor to support the Catering Managers in ensuring the smooth operation of our dining venues, including the Cafes, Bars, Rooftop Restaurant, and Green room, as well as assisting with hospitality and events.

What’s in it for you:

• Comprehensive training and personal development opportunities
• Share of the TRONC
• Complimentary theatre tickets
• No split shifts
• Consecutive days off as standard
• No evening dinner service unless exclusive, private dining is required
• Reduced working hours on Sundays

Your duties and responsibilities will include:

• Working collaboratively with the Catering Managers to enhance the visitor experience through the delivery of exceptional customer service and a delicious food and drink offering.
• Supporting the Catering Managers with coaching, training, and developing team members to deliver exceptional service.
• Running daily staff briefings to cover operational news, daily menus, or service changes.
• Receiving deliveries of stock and consumables.
• Managing all bill handling procedures, cashing up and closing down.
• Supervising all areas to ensure they are safe, clean, and suitable for all visitors.
• Ensuring compliance with all food hygiene, associated legislative regulations and Head of Safety requirements.

To thrive in this role, you must:

• Demonstrate a strong understanding of and commitment to delivering exceptional customer service
• Possess effective leadership skills
• Be able to motivate and inspire a team in a fast-paced environment
• Have a genuine passion for providing first-class customer experiences

This is a full-time permanent position, based in Stratford-upon-Avon, working shifts over 40 hours per week, 5 days out of 7, Monday through to Sunday.
Access and Inclusion
We are committed to cultivating a diverse and inclusive workplace culture, and welcome and encourage applications from candidates of all backgrounds, identities and lived experiences.
We offer support and resources to aid access to the application and interview process, as well as the role itself, should you be successful. To discuss in further detail, please contact jobs@rsc.org.uk - we would be delighted to talk with you.
Application Process
All applications should be made online using the RSC website.
The role closes on at midnight on 25 February, and Interviews will take place week commencing 5 March 2024.
About the RSC
The RSC strives for excellence, and values integrity, inclusion, ambition, and innovation. We act with respect, show leadership, and build resilient ways of working in all our activities.
We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy, and safe. We place great importance upon developing a diverse, highly motivated, and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.
The Royal Shakespeare Company (no. 212481) is a registered charity

Your duties and responsibilities will include:

• Working collaboratively with the Catering Managers to enhance the visitor experience through the delivery of exceptional customer service and a delicious food and drink offering.
• Supporting the Catering Managers with coaching, training, and developing team members to deliver exceptional service.
• Running daily staff briefings to cover operational news, daily menus, or service changes.
• Receiving deliveries of stock and consumables.
• Managing all bill handling procedures, cashing up and closing down.
• Supervising all areas to ensure they are safe, clean, and suitable for all visitors.
• Ensuring compliance with all food hygiene, associated legislative regulations and Head of Safety requirements

To thrive in this role, you must:

• Demonstrate a strong understanding of and commitment to delivering exceptional customer service
• Possess effective leadership skills
• Be able to motivate and inspire a team in a fast-paced environment
• Have a genuine passion for providing first-class customer experience