CB IB Operations & Controls - Operations Client Relationship Management - AVP

at  Deutsche Bank

YOUR SKILLS AND EXPERIENCE:

• Minimum 4 years of Investment/Corporate Banking experience in a role which encompasses Client interaction, in addition to internal relationship management, and cross departmental communication.
• Proven cross-product knowledge in FX and OTC Derivatives.
• Proven experience in relationship management of institutional clients
• Minimum a bachelor’s degree
• Proven negotiation skills and the ability to manage individual clients’ expectations. A client-oriented mentality is pivotal to the role to ensure a culture of client focus.
• Possess a risk and control mindset
• Possess a data analytical mindset and proven problem solving skills
• Team player with communication and inter-personal skills.
• Ability to work to tight deadlines in a fast-paced environment.
• Proactive and commitment to run various client projects independently.
• Proven desktop PC skills including knowledge of Microsoft package
• Proven knowledge of Salesforce
  Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

ABOUT US AND OUR TEAMS:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

• Actively build deep client relationship at a senior level and bring external client intelligence into the organization cross product, i.e. understanding of client strategy, enabler to new business opportunity, etc.
• Identify recurring problems caused by DB’s internal process and provide resolution.
• Interact with sales to understand the client trading profile and bring client intelligence to explore commercial opportunities.
• Acts as a conduit to help client navigate within DB’s organization and providing key product support contacts bilaterally.
• Delivering client intelligence into the organization cross product including any upcoming strategies and updates in client’s organizational structure.
• Using data analysis skills and based on internal metrics to measure performance against both internal targets and market wide standards.
• Using Salesforce as a CRM tool to identify opportunity to improve client experience, identify market trending and client complexities.
• Facilitating regional monthly client governance meeting with senior product leads to discuss product KPIs and client centric initiatives.
• Inform senior operations management, Operations, ICG on DB client service performance by internal and external scorecards, client feedbacks.
• Facilitate across DB operations to resolve client issues.
• Escalate where appropriate and capability to prioritize across DB support functions.
• Extensive liaison with the priority clients’ operations teams and the client’s operations management teams. Establishing ties with key decision makers.
• Extensive liaison with internal operations teams to take tactical and strategic lead in providing solutions to client issues.
• Drive a consistent, aligned experience for clients across DB various teams, products, teams and functions.
• Partnership building with priority clients. Offering differentiating services to priority clients. Providing industry intelligence such as new confirmation platforms, KYC data reference systems and assisting client to be operationally ready in new markets and products.
• To manage vendor relationships, leveraging on them for their industry knowledge to assist our clients in their queries and issue resolutions.
• Involvement in the client outreach process by leveraging our senior relationships to ensure client engagement & understanding including regulatory matters.
• Facilitating external and internal market initiatives events in connection with clients, internal organization and industry community.