CCS_Head of Team LPE (Local Payment Engines)

at  CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK

SUMMARY OF THE POSITION:

The Head of Team LPE (Domestic & Regional Payment Engines) in CCS will be managing Regional payments and Cash Management team to ensure that all the programs, projects, activities and tasks under the team’s responsibility are performed cost-effectively, on schedule, in conformance with the bank’s policies and standards and within agreed levels of quality.
The Head of Team LPE (Domestic & Regional Payment Engines) will be in charge of leading and managing the delivery of the design, development, testing, deployment and support activities necessary for the correct implementation of applications of regional and domestic payment and cash management business and other transversal topics including but not limited to, coordinating Infrastructure and release management, vendor management, Driving the practices of DevSecOps & Automation of all tech deliverables process.
Beside the in-charge of program delivery, the incumbent candidate will be in-charge of people management including coaching the team members in knowledge management and career progressions.
The projects in LPE team are aligned with the global cash management strategy of the bank .
The prospective candidate will be directly reporting to Information System Asia Pacific (ISAP)-CCS-PAS (Payments Application Services) Section Head located in Singapore.

MANAGE AND IMPROVE TEAM CAPABILITIES

• Ensure cohesion and commitment of the team on its assigned mission.
• Evaluate staff members’ skill/knowledge and recommend training plan, organize staff mobility and staff career development as needed by LPE Projects.
• Make sure team members observe and respect the Bank’s code of conduct and comply with Bank policies.
• Organize and perform coaching to the team members to ensure continuous improvement.

MAIN RESPONSIBILITIES:

• As the leader of team (of 20-30 team members comprising tech and domain experts) – Supervise and oversee PAS/LPE Team
• Plan, organize and prioritize the work assigned to the team in order to meet committed deadlines and other agreed milestones
• Identify, evaluate and report issues and risks to ensure corrective and/or preventive measures are timely taken.
• Ensure team’s activities are in adherence to bank’s standards and norms.
• Ensure the processes applied are in adherence to the Section operational model.
• Actively participate/contribute to GIT Paris/ISAP governance for his/her domain.
• Continuously monitor the satisfaction level of the customers and put efforts to maintain and improve it.
• Coordinate with the vendor and prepare releases.
• Continuously monitor the quality of the deliveries and the quality of service.
• Evaluate staff knowledge & skills and recommend training.
• Review and conduct appraisals for the team members.
• Facilitate staff mobility and career development.
• Human capital Management - recruitment, career progression planning, Team Engagement and motivation, Coaching & Mentoring.
• Implement standard DevOps practices including test automation, efficient CI/CD, Infrastructure as Code, Monitoring as Code and End to End Observability kind of Software Factory best practices.
• Incorporate Continuous improvement process and culture on projects management & implementations, run and cost/budget.
• Supervises and follow-up Level 3 Support Activities when the Global Support Team (L1&L2) is in need of system expertise.
• Initiate and drive technical transformation / innovation projects to ensure that applications / systems will be able to cope with market and business demands.
• Work closely with domain and Enterprise Architects & Business users in the implementations of all the local Payment Engines and their features including regulatory and compliance landscape.

PERFORM TEAM MANAGER DUTIES

• Manage the team setup by identifying hiring needs and staffing with right profiles
• Perform People management duties such as Career management, HR development and staff motivation.