CDD Manager - Digital Business Services

at  THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a CDD Manager.

QUALIFICATIONS

Knowledge / Experience

• 2-5 years in retail banking with relevant AML/CFT experience (e.g.: CDD/ AML/ KYC), including min 1 year of experience in client profile reviews (including client interaction) across various retail client segment
• Knowledge & Experience of KYC / AML Regulations
• Knowledge of Regulatory and compliance issues as required locally. Having a certification in AML/CFT related courses will have added advantage

Skills

• Customer centric with Excellent interpersonal and customer service skills
• Strong telephony skills
• Excellent communication skills (oral & written) in English. Other language capability complementing with key markets will have added advantage
• Excellent planning and organizational skill with well-developed time management skills
• Strong computer literacy
• Methodical and lateral thinker
• Strong decision making skills
• A self-starter who is able to work under minimal supervision and takes initiative in dealing with day-to-day

The individual is required to be very familiar with the Global Standards review requirements and will support the business to be CDD specialist to front clients and complete CDD reviews- collectively with the Relationship Managers. This includes (not exhaustive):

• Working with KYC Ops to establish data points in preparation of customer profile review
• Build client profile (eg : SOW for High Risk and High Net Worth customers)
• Engage clients, on behalf of RM to obtain information and documents to meet CDD/ EDD LoBP requirements
• Liaising with the RMs, Team Heads and Branch Directors/Market Heads on case matters to ensure alignment and consistent skills and knowledge to handle these reviews and profiling
• Subject matter expert (SME) on CDD matters
• Implement and maintain an effective operation coordination management in WPB primarily on the CDD matters
• Implement the process on Global Standards Program roll out on EDD/CDD activities
• Provide feasible solutions/alternatives on potential risks or performance issues to ensure integrity of solution and mitigate any risks
• Drive initiatives and work with GS, SD and regional project teams to ensure policies, training, technology and plans are duly executed
• Innovate solutions and process to ensure an effective operation on the EDD/CDD process with positive impact on busines

As part of the 3 Lines of Defense, these individuals play a critical support role to the overall CDD reviews which is driven by Global Standards requirements.

The individual is required to be very familiar with the Global Standards review requirements and will support the business to be CDD specialist to front clients and complete CDD reviews- collectively with the Relationship Managers. This includes (not exhaustive):

• Working with KYC Ops to establish data points in preparation of customer profile review
• Build client profile (eg : SOW for High Risk and High Net Worth customers)
• Engage clients, on behalf of RM to obtain information and documents to meet CDD/ EDD LoBP requirements
• Liaising with the RMs, Team Heads and Branch Directors/Market Heads on case matters to ensure alignment and consistent skills and knowledge to handle these reviews and profiling
• Subject matter expert (SME) on CDD matters
• Implement and maintain an effective operation coordination management in WPB primarily on the CDD matters
• Implement the process on Global Standards Program roll out on EDD/CDD activities
• Provide feasible solutions/alternatives on potential risks or performance issues to ensure integrity of solution and mitigate any risks
• Drive initiatives and work with GS, SD and regional project teams to ensure policies, training, technology and plans are duly executed
• Innovate solutions and process to ensure an effective operation on the EDD/CDD process with positive impact on business