Center Development Manager

at  Royal Automobile Club of WA

RAC Auto Services currently own and operate 10 automotive service centers across the metro area from Mandurah through to Joondalup. We have two opportunities for a new manager to join the business and lead our teams in either Bentley or Balcatta Auto Service Centres.
What will you be doing?
You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic plan. In addition, you lead a small professional team of Service Advisors’, Team Leader (Workshop Foreman) and Detailer/Driver.

Responsibilities include:

• Ownership of the Centre’s performance including: staff performance and engagement, revenue and profitability, quality assurance and compliance management
• Providing customer and member service excellence and be the point of escalation to resolve member enquiries
• Review, recommend and implement operational improvements to ensure efficient operations
• Participation in retention, recruitment and selection activities
• Optimisation and growth of the existing client base
• Management and monitoring of health, safety and environment compliance
• Career development and performance support for staff in accordance with RAC policies and procedures

Reporting to the Operations Manager, this position is offered on a permanent, full-time basis.
What are we looking for in you?

Having previous automotive industry experience, you will combine your supportive leadership style demonstrating:

• Experience coaching and developing staff in a highly engaged environment
• A sound level of sales and business acumen and proven experience growing an existing client base
• A high level of both written and verbal communication and relationship management skills
• Strong problem solving, conflict resolution and decision-making skills
• Well-developed organisational and planning skills, along with an ability to multi-task

What can we offer you?

• A competitive base salary plus Super and lucrative quarterly incentive structure
• A yearly travel allowance up to $5000.00
• Generous RAC Employee discounts on home, contents and car insurance, as well as other member benefits and free roadside assistance
• In-house Health and Wellness programs and Platinum WorkSafe Certification
• Ongoing personal and professional development opportunities

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About RAC
RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
If you would like further information or a confidential conversation about this vacancy, please contact Lorretta Jackson (Talent Acquisition Partner) on 9436 4356 or lorretta.jackson@rac.co

• Ownership of the Centre’s performance including: staff performance and engagement, revenue and profitability, quality assurance and compliance management
• Providing customer and member service excellence and be the point of escalation to resolve member enquiries
• Review, recommend and implement operational improvements to ensure efficient operations
• Participation in retention, recruitment and selection activities
• Optimisation and growth of the existing client base
• Management and monitoring of health, safety and environment compliance
• Career development and performance support for staff in accordance with RAC policies and procedure