Center Manager - The UPS Store #7175

at  Omega Key Consulting

The Center Manager helps the Franchise Owner(s) run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center’s team delivers world-class customer service to all customers while monitoring cost control and expenses. In addition, this individual will proactively lead by example by continuously coaching and developing the staff on how to upsell multiple solutions to create a one-stop center of seemingly endless business solutions for our very busy customers. Previous successful The UPS Store management experience and/or in a similar hybrid shipping logistics and print production/retail environment is preferred for this specialized industry management role.
He or she is directly involved in optimizing sales to reach target goals, center marketing initiatives, center expense management, continuous center improvements, service delivery levels, overall personnel management, and business development.
The Center Manager also models innovative teamwork while effectively operating the center’s print department with previous experience in graphic design and print production, utilizing onsite multi-functional printers, wide-format printers, and multi-function copiers. He or she will efficiently work directly with customers and our internal print production specialists to help schedule, develop, and produce their print products in a friendly, genuinely helpful demeanor and consistently professional appearance.
The ideal candidate has completed some college coursework (degree preferred), three years minimum operation experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, and the physical ability to perform this job (lifting, bending, etc.). He/she also knows how to listen (coachable/trainable), follow, lead, and help the center attain defined targets. He or she must have a professional, proactive, cheerful personality and be able to help motivate a team to optimize performance by modeling the right behaviors and our required core professional values. Experience in a fast-paced business environment is required. Experience in print production and proficiency in operating commercial MFM’s (Multi-Function Machines) equipment is strongly preferred.
All potential candidates MUST complete the online job application process through Omega Key Consulting’s job portal for all represented and currently available openings to be further considered

QUALIFICATIONS

• Reliable
• Fast learner
• Professional
• Problem solver
• Proactive with follow-up
• Career-oriented and goal-driven
• Friendly “people person” demeanor
• Detail-oriented and extremely organized
• Possesses exceptional customer service skills
• Responsible and requires minimal supervision
• Genuinely energetic with a positive “can do” attitude
• Outstanding phone and email communication skills
• Flexible and quickly adaptable in a dynamic work environment
• Strong computer skills, including Microsoft Office 365 and Adobe Creative Suite
• Minimum of some college coursework or tech school certifications (degree preferred)
• Five years minimum working in a retail, shipping, and/or business center environment
• Three to five years of management experience in retail, logistics, or other relevant industry
• Able to pass a background check to become an onsite notary public is required
• Graphic and/or printing industry experience preferred
• Bilingual in Spanish preferred, but not required
  THE UPS STORE, INC. together comprise approximately 5,100 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate “road warriors,” and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

• Effectively manages all aspects of the center including store staff, revenue, expense management, retail, and supply inventory, on an ongoing basis
• Helps with all aspects of personnel management, which includes training, scheduling, and coaching associates as well as working directly with customers
• Schedules ongoing work assignments and helps facilitate monthly performance reviews
• Regularly monitors, evaluates, and helps optimize the overall in-store customer experience
• Helps develop and execute store marketing program initiatives
• Helps manage customer claims and any customer de-escalations on an “as needed” basis
• Confirms staff’s digitally submitted clock-in/clock-out timesheet records, schedules and conducts employee staff and reviews daily employee time reporting, as well as confirms timesheets before bi-weekly payroll processing
• Helps oversee the utilization of center equipment, and maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned