Central Hub Operations Specialist (m/f/d)

at  Flink

Company Description
Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging.
Flink launched in February 2021 and already operates in more than 80 cities in Germany, the Netherlands and France. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala and Bond and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We’re growing fast and always pushing ourselves to do better - we play for #1.

Job Description

• Lead cross-functional collaboration: Conduct collaborative efforts across departments to gain comprehensive insights into current processes. Drive discussions to pinpoint pain points and areas for improvement, ensuring a holistic approach to optimization strategies;
• Conduct deep dives: Utilize data-driven methods to lead in-depth analyses of existing processes. This includes collecting relevant data, mapping out processes, and performing gap analyses to pinpoint bottlenecks, inefficiencies, and untapped opportunities for optimization;
• Develop clear process documentation: Create comprehensive and easily understandable documentation for optimized processes. This includes drafting detailed Standard Operating Procedures (SOPs) and developing process flowcharts that provide a visual representation of the improved workflows;
• Lead Tech Team alignment: Engage closely with Product and Data Teams to explore opportunities for process enhancement. Steer the implementation of process changes, ensuring alignment with technical capabilities and feasibility;
• KPI Tracking & Ownership: Define and monitor Key Performance Indicators (KPIs) and metrics that measure process efficiency, effectiveness, and compliance with newly established SOPs. Lead improvement projects and be the go-to person for these topics;
• Supervise process changes: Oversee the implementation of process improvements and changes. Continuously measure the impact of these changes and gather data to assess their effectiveness;
• Communicate results: Effectively communicate the results of process improvements to relevant stakeholders. Provide clear insights into the impact of optimizations, using data and metrics to support your findings in a way that resonates with both technical and non-technical audiences.

QUALIFICATIONS

• Background in business, economics, or STEM;
• Work experience: 2-4 years, ideally in operations, logistics or last-mile, in a fast-paced environment;
• Strong analytical and problem-solving skills, paired with a data-driven mindset;
• You are highly organized and a results-oriented individual;
• Experienced in managing relationships and expectations with various stakeholders;
• Proficiency in G-Suite (particularly in Gsheets), and solid SQL skills;
• Ability to translate business problems into technical requirements;
• Fluent communication skills in English.

Please refer the Job description for details