Central Reception Agent

at  White Bear Mitsubishi

Exciting Opportunity to serve three locations throughout the Twin Cities Metro Area!
Join our team as we seek Reception Agents for our vibrant call center in Inver Grove Heights, MN. We’re on the lookout for upbeat, motivated individuals with excellent communication skills, computer proficiency, and customer service to serve as the digital face of our dealerships in creating lasting impressions for our guests!
Responsibilities include promptly addressing and directing inbound calls. While previous call center experience is preferred, we’re ready to train those who have passion and drive to succeed. Training is paid!
Don’t miss out on this chance to join a dynamic team dedicated to delivering exceptional service! Apply now to start your journey with us!

Minimum Requirements:

• Basic Computer Skills
• Multitasking
• Excellent Communication Skills: Must have strong verbal and written communication skills to effectively interact with guests.
• Customer Service Experience: Prior experience in customer service roles such as finance, automotive, marketing, etc. and de-escalating guest concerns
• Professional Demeanor: Professional and friendly demeanor is essential for creating a positive impression on callers and representing the company in a professional manner.

Primary Job Responsibilities:

• Welcome and direct inbound phone calls with a warm and professional demeanor.
• Represent a friendly and supportive presence to callers, ensuring a positive interaction.
• Assist in sales or service campaigns by conducting outbound calls as needed.
• Engage in continuous training sessions and adhere to established company processes.
• Demonstrate strong time management skills to effectively multitask in a fast-paced environment.
• Foster positive relationships with peers and remote teams, contributing to a collaborative work environment.
• Employ effective problem-solving skills to address guest concerns and provide satisfactory resolutions.
• Opportunity for hands-on training at various store locations, promoting skill development and team cohesion.
• Fulfill additional responsibilities as assigned by supervisory personnel.

Full-Time Benefits:

• Paid Training
• Paid Time Off
• Paid Sick Time
• Medical and Dental Insurance
• FREE access to Nice Healthcare (for FULL TIME employees) - a FREE virtual app-based medical clinic.
• Long and Short Term Disability
• AFLAC Expansive Selection of Supplemental Benefits available
• Life Insurance available
• 401k + matching percentage
• Employee discounts on vehicles and service!

Apply now from this listing using one of the buttons on this page! Online applications only as we are not accepting in-person applications at this time. Please do not call for further inquiry. Qualified applicants may submit a resume and application here through this posting. Applicants selected for interviews will be contacted using information obtained from your application.

• Welcome and direct inbound phone calls with a warm and professional demeanor.
• Represent a friendly and supportive presence to callers, ensuring a positive interaction.
• Assist in sales or service campaigns by conducting outbound calls as needed.
• Engage in continuous training sessions and adhere to established company processes.
• Demonstrate strong time management skills to effectively multitask in a fast-paced environment.
• Foster positive relationships with peers and remote teams, contributing to a collaborative work environment.
• Employ effective problem-solving skills to address guest concerns and provide satisfactory resolutions.
• Opportunity for hands-on training at various store locations, promoting skill development and team cohesion.
• Fulfill additional responsibilities as assigned by supervisory personnel