Central Service Analyst

at  South Western Ambulance Service NHS Foundation Trust

Do you want to play an essential part in ensuring that emergency 999 calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we are looking for a Central Service Analyst to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a challenge, with the opportunity to develop, train and grow in a national team delivery technology changes to the English, Scottish and Welsh Ambulance Trusts. Still not sure if the role is the one for you? Then get in touch with us! We’ll support you in discussing your experience and qualifications and talk to you more about the role!
The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. ARP are committed to being an organisation that is ‘Always Learning’, one of our core values as an organisation.
If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we’d be really excited to see your application. The successful candidate would have a real impact on how the UK manages its emergency communications services. No two days are the same for this role!
The Ambulance Radio Programme (ARP) was directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP have a large team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office’s Emergency Services Network (ESN).
ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.
For further information about this role please see attached the job description and person specification attached.
Hybrid working consisting of both home and office working at either Bristol Office BS32 4QJ or Barnsley Office S75 1JL. Even though there are two seperate adverts for the same role there is no need to submit two applications.
This role requires Security Clearance and you will need to have been a UK resident for at least 5 years. For more information on the Government requirements, please visit the Gov website.
Check out our website to find out more about us as an organisation, our programmes, and latest press releases where we celebrate the huge team effort required for a successful delivery. Ambulance Radio Programme - Providing national critical communication solutions to the English, Scottish and Welsh Ambulance Service

Please refer the Job description for details