Centre Manager

at  AMA Collision

• Prestige site, I-CAR Gold Class certified
• Permanent position, 40 hours per week with a 4pm finish on Friday
• Work with prestige vehicles and the latest technology
  BMB Prestige brings together the right people, tools and facilities to restore prestige vehicles to OEM specifications. The team of 25 is friendly and diverse; the site is clean, well presented and spacious — covering over 6000m2. As an approved repairer for Mercedes-Benz, Lexus and Audi, the shop maintains state-of-the-art, dealer-approved tooling and technology including specialised aluminium repair bays. The site is easy to reach from the Maroondah Highway or Blackburn Train Station.

Work Health and Safety

• Ensure that the site remains safe by maintaining the WHS management system
• Make sure all WHS and Environment policies and procedures are followed
• Immediately reporting and recording any safety incidents or near misses and actioning required
• Follow up actions
• Ensure that all visitors and employees are site inducted
• Ensure all environment policies and procedures are followed

Customer Service and Stakeholder Management

• Ensure exceptional customer service is provided to all clients and work providers through prompt, professional and friendly interactions
• Information provided is accurate and timely and recorded in the Quoting/Management system
• Monitor scores and feedback from Net Promoter and action feedback as required. Resolve all
• Customer complaints by following the AMA & OEM complaint process
• Upon collection, ensure clients are walked through the repairs and they are telephoned one to three days later to confirm satisfaction
• If required, coordinate client pick up/delivery of vehicles
• Ensure the day-to-day relationship with all work providers upheld and protected through regular, timely communication and ensure any foreseeable risks that may hinder the relationship are immediately communicated to the Operations Director

Quality, Quotes, Parts and Vehicle Management

• Ensure vehicles are repaired to their pre-accident condition following OEM repair procedures and that employees’ are signing the QA Sheet to confirm they have checked their work, and it meets AMA & OEM standards
• Ensure final QA Inspection is carried out to ensure vehicle meets AMA, OEM and client expectations. and that appropriate paperwork is completed and saved for future reference. Resolve any quality or safety concerns
• Ensure comprehensive and accurate quotes are carried out as required (onsite/offsite/online) and are entered into Quoting/Management system with images in a timely manner
• Quotes must have a labour and method focus with emphasis on the most economical parts usage (via parts management/ordering system), with report item elaboration
• Ensure that the job costing is correct (eg times, margins) and are justified with images
• Ensure quotes are adjusted to reflect authority from the work provider/client and authorisation to proceed is obtained prior to commencing work on any vehicle
• As required, in-process images are also saved to file for future reference Additional work (Supps) are recorded and authorised
• Ensure upon vehicle’s arrival appropriate vehicle arrival inspection is carried out and uploaded into Quoting/Management system with images for future reference, as well as the vehicle being mapped in accordance to the Job Sheet and recorded as being onsite in Quoting/Management System
• Upon completion of repairs ensure Quoting/Management System is updated to reflect completion and departure
• Ensure parts and sublet items are procured to ensure profitability and minimise delays in cycle times
• Ensure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actioned and entered into the job accurately and in a timely manner
• Parts are labelled and stored accordingly. If parts are damaged, additional time is obtained to repair parts from work provider

Production Workshop Management

• Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition in accordance with AMA, OEM and Work Provider quality expectations, within designated timeframes and specified average repair costs
• Ensure production meetings are held twice a day to discuss vehicle progress and expected completion and progress is recorded in internal notes, outdates are updated in Quoting/Management system and the client/Work Provider are advised accordingly
• Proactively manage the incoming/outgoing of vehicles to maximise capacity of workshop
• Ensure the production management system remains up to date to reflect the current happenings of the workshop
• Ensure vehicles are repaired as per the Job Sheet, Repair Method and SOP with due care and attention demonstrated towards the vehicle whilst in AMA’s care. Furthermore, ensure appropriate usage of consumables and materials are used to avoid wastage
• In the instance of a minor delay/first or second delay the CSO may advise client, however, for more complex delays or if the vehicle has been delayed multiple times.
• Frequently walk through workshop and review housekeeping. Ensure the grounds, parking bays, gardens and toilets are cleaned on a weekly basis and the workshop, office, clearway, parts bay, lunchroom areas and any oil/coolant spills on a daily basis. Ensure there are sufficient customer car parks available. Address any housekeeping concerns immediately.
• Ensure, all company tools and equipment are handled with due care and attention ensuring they remain safe, clean and in a workable condition. Ensure tools, equipment and workshop maintenance tasks are carried out as required
• Coordinate the daily opening/closing of the Workshop