Centre Operations Manager - Gunwharf Quays

at  Land Securities

We’re Landsec
We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.
We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
The Role:
The Centre Operations Manager is responsible for the on the day delivery of Guest Experience and Operational delivery through the Hard and Soft Service Partners. Building strong internal and external relationships to ensure that the delivery of day-to-day operational requirements and contract KPI’s are fully met.
Setting and delivering Hard and Soft budgets in the Service Charge and supporting the delivery of the Annual Asset Plan. Success will be measured by guest feedback (Share Your Thoughts), impact on providing value for money, project delivery, and support for events and promotions driving footfall, dwell time and spend. The Centre Operations Manager will be a brand ambassador for the centre leading excellent standards of guest service through strong and respected relationships with others.

The Centre Operations Manager will lead and be the Responsible Person for the centres Health, Safety, Security and Compliance working with the Victoria based Health and Safety and Security teams.

• Salary: Competitive

The Team:
This role will be working very closely with the Centre Director. You will lead the Hard and Soft services team by example through a highly focused and dedicated approach ensuring that the centre brand is delivered to extremely high and exacting standards.

What you will be responsible for:

• Lead day to day operations to deliver high and exacting standards.
• Lead and be the Responsible Person for centre Health, Safety and Security reporting and actions
• Drive innovation across the centre and take a project management lead in delivering change aligned to the asset strategy.
• Drive guest experience and strive for quality as an ambassador and leader of the brand.
• Assist the Centre Director in the forecasting and management of the hard and soft service charge budgets.
• Ensure that marketing and commercial partnership-led events and promotions are delivered ‘best in class’ and establish and maintain this as an acknowledged point of difference
• Assist in the procurement and delivery of all goods and services in accordance with company guidelines.
• Have a full understanding and appreciation of the corporate strategy and its implementation onsite.
• Develop and deliver ongoing success across the managed operations. Drive commercial success aligned to guest needs across two car parks and the marina.
• Develop a close and positive relationship with FM Service Partners and work collaboratively to deliver operational excellence in line with Landsec standards and processes. This includes soft and technical services, sustainability, landscaping, health and safety and emergency procedures.
• Be fully conversant with the company rules and regulations including HR, health and safety, environment, fire emergency, bomb and continuity plans. Includes liaison with statutory authorities such as Building Control, Environmental Heath, Rating and emergency services.
• Develop and deliver ESG targets for the centre through collaboration with the Landsec sustainability team, and project manage change to deliver against these targets.
• Be a leader in contract management and contract performance analysis.
• Be fully conversant with reports and report writing delivering presentations, spreadsheets and updates as necessary.
• Willingness to work weekends (on rota) and attend meetings in London and around the UK.

Your skills, experience and qualifications:

Essential criteria

• Senior leadership experience
• Strong communication and negotiation skills
• Commercial expertise
• Decision quality / timely decision making
• Developing self / direct reports
• Analytical / research skills
• Community relations / knowledge
• Brand marketing experience

Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Here are some of our core benefits, view our
Benefits and career development page

for more information.

• Discretionary annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution
• Private medical insurance, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies (view our

Family policies page

for more details)

• Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates
• Up to 4 working days to volunteer per year and ‘Give As You Earn’ programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
Diversity and Inclusion
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing
recruitmentqueries@landsec.com
To find out more about our approach, visit our
Diversity and Inclusion page

• Lead day to day operations to deliver high and exacting standards.
• Lead and be the Responsible Person for centre Health, Safety and Security reporting and actions
• Drive innovation across the centre and take a project management lead in delivering change aligned to the asset strategy.
• Drive guest experience and strive for quality as an ambassador and leader of the brand.
• Assist the Centre Director in the forecasting and management of the hard and soft service charge budgets.
• Ensure that marketing and commercial partnership-led events and promotions are delivered ‘best in class’ and establish and maintain this as an acknowledged point of difference
• Assist in the procurement and delivery of all goods and services in accordance with company guidelines.
• Have a full understanding and appreciation of the corporate strategy and its implementation onsite.
• Develop and deliver ongoing success across the managed operations. Drive commercial success aligned to guest needs across two car parks and the marina.
• Develop a close and positive relationship with FM Service Partners and work collaboratively to deliver operational excellence in line with Landsec standards and processes. This includes soft and technical services, sustainability, landscaping, health and safety and emergency procedures.
• Be fully conversant with the company rules and regulations including HR, health and safety, environment, fire emergency, bomb and continuity plans. Includes liaison with statutory authorities such as Building Control, Environmental Heath, Rating and emergency services.
• Develop and deliver ESG targets for the centre through collaboration with the Landsec sustainability team, and project manage change to deliver against these targets.
• Be a leader in contract management and contract performance analysis.
• Be fully conversant with reports and report writing delivering presentations, spreadsheets and updates as necessary.
• Willingness to work weekends (on rota) and attend meetings in London and around the UK