Change Analyst

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Excellent English language skills (verbal and written)
• Excellent people skills
• Basic awareness of different cultures and working practices across the regions
• Familiarity with the Software Development Lifecycle

QUALIFICATIONS

• Good understanding of the ITIL Change, Release and Configuration processes
• Good knowledge of Service Management tools and, more specifically Change Management tools
• Experience in working as part of a diverse and geographically dispersed team
• Experience working in an operational environment
• Minimum of ITIL Change Management practitioner certification or equivalent experience.

YOUR KEY RESPONSIBILITIES

• The Change Analyst is responsible for performing Change Management daily, weekly & ad hoc operational tasks to support Mercury. The Change Analyst will analyse and assess RFCs to ensure compliance with established processes and change quality standards.
• The Change Analyst is also responsible for ensuring necessary approvals are in place before RFCs and Releases commence. They will also work closely with the Release and Environment Teams in the evaluation of RFCs and ensuring all required documentation and information are entered into the change ticket.
• Other responsibilities include:
• Assist the Technical Change, Environment and Release Managers with the preparation of RRB agendas
• Review weekly Pre-CAB RFCs to identify potential change conflicts
• Ensure RFCs flow through their defined phases by liaising with the requesting, planning & implementing teams
• Assess RFCs to ensure the appropriate level of planning, testing, validation and communication has been performed
• Performing proactive checks and balances to identify compliance anomalies
• Analyze reporting to identify trends and target areas for improvement
• Identify additional reporting needs to gain efficiencies and promote automation
• Perform Post Implementation Reviews (PIRs) for failed changes
• Contribute input and feedback towards engineering the Change and Release processes for deployment and subsequent process improvements
• Look for opportunities to integrate ITIL best practices into the existing Change and Release Management processes
• Monitor and maintain change records in the ITSM Service Management tool to comply with SLAs/KPIs and EY Change Management processes
• Maintain Change Management process documentation