Change Enablement Analyst (Change Management)

at  Nedbank

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Business writing skills
• Coaching principles
• Performance management
• Labour relations
• Employee training/development
• Business administration and management
• Business metrics applied to the HR function
• Diversity management
• Compliance reporting
• Negotiation techniques

Behavioural Competencies

• Applied Learning
• Earning Trust
• Facilitating Change
• Technical/Professional Knowledge and Skills
• Communication
• Building partnerships

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degree

JOB PURPOSE

The change enablement analyst helps with the preparation and execution of initiatives that involve organisational change. The analyst collaborates with the Head of Change Enablement, project managers, and senior leaders to evaluate the consequences of change, design communication and training plans, and measure the uptake and success of change.

JOB RESPONSIBILITIES

• Planning, creating, and executing change management approaches/plans to help NCIB achieve its organisational goals for programmes/projects/initiatives that are initiated within Client Service and Digital team. Some examples of these projects are:
• Technology transition
• Digital Transformation
• Leadership & culture
• Leading and facilitating change initiatives, ensuring alignment with our goals, and the culture of NCIB
• Assessing risks and potential obstacles to change and developing mitigation plans. Highlighting the risks to the sponsor and leadership team
• Collaborating with stakeholders at all levels to communicate changes effectively and garner support.
• Building a strong relationship with communication and learning teams to facilitate delivery of communication and training material
• Coping with a high-pressure environment - resilience
• Analysing the impact of change on various aspects of the organisation, such as processes, systems, and people. Connecting the dots and highlighting these to the appropriate forums.
• Providing coaching and support to leaders and employees to navigate through change.
• Monitoring progress and evaluating the effectiveness of change initiatives, adjusting strategies as needed.
• Keeping up to date with industry trends and best practices in change management
• Conduct stakeholder analysis and change readiness assessments to identify the needs and expectations of different groups affected by change
• Develop and execute change management plans, including communication, training, coaching, and resistance management activities
• Collaborate with project teams and change sponsors to integrate change management activities into the overall project plan
• Measure and report on the progress and outcomes of change initiatives, using qualitative and quantitative methods
• Provide feedback and recommendations to improve change management processes and tools
• Make recommendations on improving business effectiveness by consulting with various stakeholders.
• Facilitate organisational change by conceptualising; scoping, designing and implementing change initiatives in Nedbank. Provide recommendations for improved staff engagement by analysing the internal culture.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Establish a reputation as a credible consultant with senior leadership by providing relevant; accurate information. Collaborate with peers to execute plans by communicating shared objectives.
• Identify training courses and career progression for self and direct through input and feedback from management. Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification
Bachelor’s degree in business, psychology, communication, or related field
Preferred Certifications
Certification in a recognised change management methodology, such as Prosci, ADKAR, or Kotter
Minimum Experience Level
At least 2 years of experience in change management, organizational development, or project management with Digital transformation experience