LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE

• 12-18 months experience in a similar role, with experience in the following areas
• core items – Change and Incident Management
• ancillary items – Problem Management, Service Continuity, Capacity/Availability, Risk & CSI, Service Transition
• Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
• Understanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activities.
• Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
• Extensive ITSM experience with demonstrated experience managing the development and successful implementation and operation of ITIL management processes within large and complex IT environments.
• Comprehensive understanding of service delivery technologies and the application of these technologies relevant to IT Service Management
• Ideally, a minimum of ITIL Foundation certificate

CAPGEMINI AUSTRALIA HAS DEVELOPED AND MANAGES, PROCESS ORIENTATED MANAGEMENT SYSTEMS COMPLIANT TO THE REQUIREMENTS OF ISO9001, ISO27001 AND ISO14001. WE ARE COMMITTED TO DELIVERING SECURE SOLUTIONS AND SERVICES THROUGH STATE-OF-THE-ART PROCESSES AND CONTINUAL IMPROVEMENT FRAMEWORKS IN LINE WITH INDUSTRY BEST PRACTICES AS WELL AS CONTRACTUAL, STATUTORY, AND REGULATORY REQUIREMENTS.

LI-BS

Please refer the Job description for details