Change Management Coordinator

at  Brixio

Headcount: 2 Full-Time Employees
Working Schedule: 9am-5pm Canberra, AU time zone
Location: ACT, Australia (Remote possible depending on skills)
This role reports to the Director, Architecture and HPRG Delivery and will function as part of a multi-disciplinary team of IT professionals.

KEY CAPABILITIES INCLUDE:

• Sound understanding of IT delivery processes.
• Experience in building organizational capability and leading change.
• Ability to work effectively under pressure, prioritize, and multitask across projects in various environments.
• Ability to deliver exceptional results with a resilient and positive approach to issue resolution.
• Ability to communicate with influence, negotiate strategic outcomes, and manage strategic stakeholder relationships.
• High level of organization with great attention to detail.
• Well-developed strategic conceptual and analytical abilities.
• Strong communication skills with the ability to tailor and present information to various audiences.
• Ability to develop and maintain effective relationships with key stakeholders.
• Ability to adapt to a changing environment and undertake initiatives to suggest improvements and streamline processes.

DESIRABLE EXPERIENCE:

• Project Management certification.
• 2+ years’ experience in a similar role within the Federal government.
• Prior experience in the delivery of IT projects.

• Collaborate with the Director to deliver projects from initial planning to implementation, ensuring well-coordinated and efficient execution of all change aspects.
• Utilize various project management tools to track project status, risks, and issues.
• Maintain detailed documentation and write status reports as required.
• Liaise with stakeholders to determine project scope and priorities.
• Facilitate communication and maintain strong relationships within teams, business areas, and other stakeholders.
• Attend team meetings and act as the point of contact to report progress and issues back to the Director.
• Engage with stakeholders to gather feedback or address concerns.
• Support teams in following agile values, principles, and practices.
• Anticipate challenges, identify potential risks, and develop strategies to mitigate them.
• Monitor the performance and stability of solutions during the hypercare period to identify issues or areas for optimization.
• Document reported hypercare issues and their resolution status, escalating issues to teams for further investigation and resolution as required.